What is cash on delivery in a transport company? How to receive cargo from the business lines transport company? Features of payment for international transportation

Isden LLC, 2006-2017.

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delivery in Russia And abroad companies EMS, DHL, UPS, SPSR, Pony Express, PEK, SDEK, etc.

Delivery cost calculation

Post, EMS, USPS, etc.

International and regular mail

Russian Post, EMS, US Post (USPS), China Post (China Post), Hong Kong Post (Hongkong Post), England Post (Royal Mail), French Post (La Poste), etc.

and German Post

Good evening! I lost my parcel from ZA*****HK, please help, thank you.

Good afternoon! Tell me what to do in such a situation. The parcel arrived in Russia and was no longer there.

Looking for love, 08.06.2017

Hi all! Just imagine - first one bastard wrote in 2014, now.

In general, you need to be fair. If you wrote about the problem, then be the last one.

Good evening! The parcel was sent on 10.26.17 from St. Petersburg to Velikie Luki.

Payment for services of TC "Business Lines". “Payment blocking” - what does this status mean?

Transport services are one of the most developed areas, which is constantly growing due to increasing demand for it. Judge for yourself: people have always needed services for transporting large items, or even simply for delivering goods over long distances. Not a single online store can refuse to work with a company that specializes in this. The same goes for various restaurants and cafes that send orders to their customers during the lunch hour.

What can I say - ordinary citizens constantly send and receive something using private delivery services, since they work faster and more efficiently than the state structure “Russian Post”. It is because of these factors that such a type of service as delivery exists.

Today we will talk about a company that can rightfully be called one of the market leaders. It has a rich history, vast experience and at the same time provides a wide range of services to its clients. The name of the company to which this article will be devoted is “Business Lines”. We will present reviews about the company, information about the service itself, as well as some information regarding payment for the services of this company in this article.

And we will begin, of course, with the introduction of this business entity. So, as the reviews describing the “Business Lines” company note, the latter began its activities back in 2001. Then the delivery service provided services for the transportation of goods for companies and the delivery of any cargo for individuals.

During this time, the company managed to establish an effective transport and logistics chain, allowing for the delivery of goods in the shortest possible time to any point located in the Russian Federation. In parallel, the company has developed into a real network, which (today) includes more than 120 branches. All of them work with 1,500 settlements in our country, where the client can order delivery of his cargo. Finally, in order for this entire gigantic mechanism to work, the delivery service operates about 4 thousand vehicles of various carrying capacities. Regarding employment, it should be noted that the company has a staff of 20 thousand employees. The numbers are impressive, aren't they?

What does the Business Lines company offer its clients?

First of all, these are any types of delivery. Regardless of who will pay for the goods (the sender or the recipient - there is no difference), the company is ready to carry out air transportation for you, delivery of cargo by trucks, transportation in containers, send a private car, deliver both small-sized and large-sized cargo , and even deliver to another country. This range of services indicates that the company has its own solutions to any client problems. Accordingly, by contacting here, you will be confident that the goods you are about to receive or send will be delivered on time.

In addition, we can talk about optional services. These, in particular, include cargo packaging, its proper storage, registration and other tasks that will one way or another face the client. The Business Lines company will help you fulfill them at the highest level.

Most companies that deliver goods require payment to the client in cash. As a rule, this happens when the goods are sent or when they are received. It all depends on which party is responsible for paying for the goods. In this regard, the company we are characterizing has somewhat succeeded, providing its clients with the opportunity to make an independent choice of payment method. This option has become available in the personal account, which is created individually for each user.

In particular, it displays the history of all orders made by the client. In order to pay for each of them, just click one button (“Pay9rdquo;) and select the payment method convenient for you. These can be, in particular, Visa or MasterCard bank cards.

If you pay for cargo transportation services, your funds will be accepted by the Business Lines company even without the need to contact them in person. This approach makes the service very convenient for the sender, allowing “online9rdquo; control all your cargo.

In fact, these are not all the features of the service that make it more comfortable to use. There is also, for example, functionality for tracking cargo. If, for example, payment for delivery of goods has already been made, you can see in real time where your package is, at what stage of the journey, and how soon it will be delivered to its final destination.

This service is especially useful for the recipient, because he can also make sure that his purchase is really on the way and will arrive within a certain period of time.

For users who sell things on the Internet, there is also another interesting mechanism to protect themselves and provide all the necessary guarantees to their buyer. The Business Lines company calls it “payment blocking”. What does this status mean and how does it work - read on.

We can best explain with a concrete example. Let's say you are selling your mobile phone. You have found a buyer, but, alas, neither he nor you want to make concessions first: he does not want to send money in advance, and you, likewise, do not want to send him a phone. What to do in such a situation? For this purpose, the Business Lines service has a payment block, which means it is possible to prohibit the delivery of goods to the recipient until a certain moment.

In our example, it looks like this: you, as the seller, send the phone, but prohibit the company from releasing the product to the buyer. He, in turn, comes to the point where the parcel is received and begins to inspect the goods. Such a “live9rdquo; Probably at least 90% of buyers are interested in familiarizing themselves with the product. Thanks to him, you can make sure that the product really works, that it corresponds to the description and all technical parameters. Next, the buyer sends money to your card, and you call Business Lines. The block on payment (which means the same ban) is lifted, and the person takes his goods. This is how this defense mechanism works.

As reviews characterizing “Business Lines” show, the “Payment Blocking” status implies the opportunity to conduct a transaction as safely as possible for both the buyer and the seller. The first, in this case, does not acquire a “pig in a poke,” but actually sees his parcel and has the right to even hold it in his hands. The second one does not have to worry about the buyer’s honesty and knows for sure that he will not pick up the parcel without payment. This is where the mutual benefit lies.

However, in addition to laudatory ones, among the reviews about this mechanism one can also find negative comments. For example, there are situations when, for some unknown reason, the “Business Lines” company removes the payment block (which means a unilateral cancellation of this option). In this case, the situation becomes similar to a conspiracy between the person who is the buyer of the goods and the delivery service employee. At least, there is no other way to explain such phenomena (which are described on several sites).

As already noted, in order for the blocking (ban) to be lifted, it is necessary for the sender to confirm the payment made by the recipient. To do this, in turn, he must contact the company and give them verbal confirmation of payment. In fact, you simply inform the operator that you would like to remove the block on the specified cargo (being its sender, which you must also confirm).

Such a message is recorded and then immediately sent directly to the point of delivery where the parcel is currently located. After processing such a message, it is issued to the recipient and the transaction is actually completed.

Many users working with the service ask about what constitutes proof of payment. We answer: for you, as a seller, this will be the display of received funds on the balance of the card or payment system in which the payment is made. As for the company that provides transport services, this confirmation for them is your message about your desire for the parcel to be unblocked and released to the recipient.

In fact, you can find out for yourself what status your parcel is currently in. This is done using the same online tracking tool mentioned above. It works very simply: you must indicate the invoice number of your parcel in a special field, after which you will see a complete statement with data about the cargo. The status of the parcel will also be indicated. Sometimes they write like this: the cargo is on the way, “Blocked on payment.” There is nothing wrong with this and you just need to wait a little.

In addition to checking the status, you can perform a lot of other actions on the company’s website. For example, this includes checking the cost of cargo. If you need to send a parcel, simply indicate its parameters in a special calculator. In a second, it will give the result of the approximate cost of sending. This is convenient if you are looking for ways to save on shipping.

If you do not understand anything about how the service works, feel free to ask questions to the support service. She works here in several ways: by phone on the hotline (495-755-55-30) or by mail (feedback form on the website). There is also a pop-up window for sending messages directly to the online consultant present.

Thus, in terms of supporting its clients, the “Business Lines” company clearly has something to boast about.

The company has more than a hundred representative offices throughout the country (we gave the exact figure above), so users should be able to see an interactive map of where cargo pickup points are located and how to get to them. This is available on the company’s website, where all service offices are broken down by city.

We can only note that the main, central office of the company is located in St. Petersburg at Vnukovskaya, 2. You can contact us here for any complaints or requests.

The user recommendations that we were able to find regarding the company are generally positive. Undoubtedly, there are also negative characteristics about the service (late completion, delays, problems with registration, and much more). But such situations are rare, since the norm is when the service fully fulfills its tasks and provides its client with the highest level of service.

Whatever the disadvantages, more than two million customers have gone through this delivery service. This is an excellent indicator for a private company, even in such a difficult economic period.

And since “Business Lines” is indeed one of the market leaders with 15 years of experience, I dare to assume that the company is clearly working on a proven, most effective strategy that contributes to its development.

questionable service. the seller will not remove the lock after receiving the money and will return the goods back to him for resale))

Transport companies organize the delivery of various goods from the sender to the recipient. But not everyone knows that they can be used to send even small-sized parcels.

Large transport companies have their terminals in many Russian cities. Therefore, before sending the goods, you must first find out whether there is a branch of the company at the point of departure and in the place where the parcel is sent. Many companies offer delivery not to the terminal, but to the recipient's address, but this costs more.

Sending parcels by Business Lines

One of the most famous companies in the cargo transportation market is Business Lines LLC. It has existed since 2001, has an extensive vehicle fleet and more than a hundred branches in Russia, Kazakhstan, Belarus, and Kyrgyzstan. In addition to large shipments, the company also delivers small-sized cargo and documents with the following parameters:

weight – up to 5 kg;
size in one of three dimensions – up to 0.4 m;
the sum of three dimensions is not more than 1.1 m.

Transportation is possible between all cities in which the company has branches. The cost of sending a parcel by a transport company includes delivery from the sender's address to the recipient's address (this is only possible within the city). A person can deliver the parcel to the terminal independently, but the price of the service will not change.

To send cargo, you need to fill out an order form on the website or at a company branch. Then a receiving invoice is issued, which is the main forwarding document. If the sender or addressee is an individual, then not only the first name, last name and patronymic, but also passport data are indicated. The invoice number must be provided to the recipient, and you can also use it to track the parcel on the Business Lines website.

When the value of the cargo is declared, it will be necessarily insured, but you can refuse cargo insurance at your own risk.

The cost of transportation is calculated after determining the parameters of the parcel at the terminal. Payment can be made in cash or by bank transfer.

Business lines provide the possibility of air transportation of goods, as well as delivery by several modes of transport. For transportation on non-standard routes, individual logistics schemes are developed.

Please note that sending a parcel by the transport company Business Lines is possible if its contents are accepted for transportation. Some goods are prohibited for transportation, for example: perishable foods, live plants, animals, cash, alcohol, hazardous chemicals, weapons, and so on. For air travel there is an additional list of restrictions.

Thus, using the example of Delovye Linii LLC, the basic principles of delivery of small-sized cargo by transport companies are shown.

Pickup is carried out from our office from Monday to Friday from 10.00 to 18.00 after confirming the availability of goods by phone. On weekends (Sat, Sun, public holidays) our office is closed.

Our address: m. Voykovskaya, 4th Voykovsky proezd, building 10

Our office has samples of all products presented in the online store. If you cannot choose a model of a hand expander or an arm exercise machine, come to us. With us you can try and, if desired, purchase any exercise equipment.

In the office, payment is made in cash and plastic cards, and you can also pay for your purchase in advance in the online store using any of the 30+ payment options (through the IntellectMoney system).

Courier delivery in Moscow

Delivery within Moscow is carried out from Monday to Saturday from 11.00 to 21.00. If there is free delivery time in the schedule, we deliver orders on the day of placement or the next business day. For delivery on Saturday, orders must be placed by 4:00 pm on Friday.

The cost of delivery in Moscow within the Moscow Ring Road is 300 rubles.

Delivery is carried out only after confirmation order by the manager of the online store and specify a time convenient for you. To save time, please indicate an additional phone number when placing an order in the notes.

You can pay for your order and delivery in advance on our website through the IntellectMoney system using one of 30+ methods, or in cash to the courier.

Delivery by Russian Post

Orders weighing up to 2.5 kg are sent by Russian Post using first class mail, over 2.5 kg - only by regular mail.

Estimated delivery time for first class items is 3-7 days.

The estimated delivery time for regular shipments is 5-14 days.

The cost of shipping by Russian Post will be calculated automatically when placing an order through the online store cart and depends on the weight and payment option.

After placing an order for delivery in Russia, the store manager must contact you and confirm the availability of the goods.

Attention! We do not ship orders without your confirmation by phone or email. Please indicate the correct phone number, and if possible an additional one.

After confirming the order, it is prepared for shipment and taken to the post office. 1-2 days after dispatch, we collect the documents from the post office and send tracking numbers by email that you provided when placing your order.

Using the tracking number, you can find out the location of your shipment through the Russian Post website, and the status of the shipment will be sent to your email and SMS.

Delivery by mail is carried out both after 100% payment of the order, and by cash on delivery.

You can pay for your order online using one of 30+ payment options (via the IntellectMoney system) on our website or in any bank to our current account.

What is cash on delivery?

C.O.D is a special service of Russian Post. When sending by cash on delivery, you do not need to make an advance payment; you pay the cost of the order and shipping only when you receive the order by mail.

Attention! Russian Post charges 3-5% (depending on the region) of the cash on delivery amount for this service. Those. upon receipt, you pay the cost of the goods + shipping costs + 3-5% for cash on delivery.

Delivery of TC "Business Lines"

We deliver orders from TC “Business Lines”. Shipping to TC “Business Lines” is possible only after 100% payment

The cost of delivery to TC “Business Lines” depends on the city and averages 350 rubles. (to the terminal). Delivery is paid upon receipt of the order. Delivery time is 1-4 days (for the European part of Russia, for Siberia and the Far East - 5-9 days).

Delivery is carried out to the terminal of the Business Lines shopping center in your city. The addresses of the terminals can be found on the website of the Business Lines shopping center. After the cargo arrives in your city, you can order courier delivery to your home or office.

Payment Methods

Cash

You can pay for your order in cash upon receipt at the office or to the courier upon delivery.

IntellectMoney (plastic cards, electronic money and other methods)

We accept payments through IntellectMoney. This is a universal system for accepting payments on the Internet. When transferring money through it, more than 30 payment methods are available to you: plastic cards, payment from the balance of a cell phone, electronic money, Russian Post, terminal networks, cell phone stores.

To pay via IntellectMoney on the ordering page, simply select the payment method “IntellectMoney (cards, e-money)” from the drop-down list.

You will be redirected to the payment system page, where you will be offered different payment methods:

1. By bank card

Enter your card details and transfer payment as in any other online store. Payment is immediate and without commission.

Payment can be made not only with Visa and MasterCard, but also with Visa Electron and Maestro, even if they do not have the CVV/CVC code (3 digits on the back of the card) or the holder’s name.

2. Via terminal

When you select this payment option, the system will generate an invoice with a unique number. Print it out or write it down.

Find the IntellectMoney button in the menu of the terminal or ATM (most often located in the categories “Electronic money”, “Payment systems” or “Electronic commerce”).

Enter the account number that the system generated for you and deposit money. Please keep the receipt until the money is credited to your account.

IntellectMoney commission is 0% (terminal commission is possible). Funds are credited instantly.

3. In communication shops

Payment of the bill can be made in the Svyaznoy and Euroset communication stores at the cash desks.

Ask the cashier to accept payment in favor of IntellectMoney. The cashier must find the appropriate recipient in his operating program.

Tell the cashier the invoice number you need to pay and the payment amount.

Give the cashier the money and keep the payment receipt until the funds are credited to IntellectMoney.

Funds are credited instantly and without commission.

Go to the page for making payments using details in the Yandex.Money system (will open on a new page). Some form fields are already filled in with the details of the IntellectMoney system.

Indicate your last name, first name and report, as well as your city and residential address in the form that appears.

Enter or check the payment amount and click “Pay”. Log in to Yandex.Money if you are not already logged in. Confirm payment.

IntellectMoney commission is 0% (Yandex.Money commission is possible). Funds are credited within 5 business days.

Detailed information about payment methods is available in the IntellectMoney system. If during the payment process you decide to change your payment method, simply click on the link at the bottom of the page:

IMPORTANT!!! When paying for your order online, check with the manager in advance for product availability!

If for any reason you want to return the transferred funds, then the money transferred from your bank card will be returned to it in full. If you use another payment method (from a mobile phone, through a terminal or electronic money), the funds will be transferred to your account in the IntellectMoney system (it is created automatically). From this account you can withdraw money in a way convenient for you or pay for other purchases on the Internet, as with a regular e-wallet.

Payment to bank account

On the checkout page, select “Payment to bank account” from the drop-down list:

The receipt can be paid at any bank branch, for example, Sberbank of Russia. Money is credited within 3 business days.

Attention - this is an article about our partner. The contacts listed on our website do not apply to partner contacts. To see partner contacts -

1. To receive the cargo you need to know the TTN number. We inform you of this number by e-mail immediately after sending the goods.

2. If the delivery service is ordered only between the terminals of the transport company (between branches, and not to your door), you need to come to the branch of the transport company in your city to receive the cargo. Before going to the transport company, make sure that the cargo has arrived and has been paid for by the Sender (if the payer for the cargo is the Sender). To do this, wait for a call from the transport company operator or contact the transport company yourself. To find out the number at which you can call the transport company, go to the transport company’s website and in the “Terminal Addresses” section, select your city (your branch).

You can also find out the location of the cargo on the transport company’s website. To do this, you need to open the “Cargo Delivery Status” tab on the main page of the Business Lines website http://www.dellin.ru and enter the TTN number in the “Cargo Delivery Status” window (you can also get to the “Cargo Delivery Status” window using this link : http://www.dellin.ru/tracker/). We inform you of the TTN number in writing to your email immediately upon dispatch of the goods.

Attention! The cargo may travel along the route through several branches of the transport company, so if you see that the cargo has not arrived in your city, this may mean that the cargo is at an intermediate point and has not yet arrived at its destination.

3. Find out from the operator of the transport company - “how exactly is the name of the Recipient indicated?” If there are typos in the name or abbreviations that do not correspond to your name, please notify us and we will send a letter to the transport company about the change of consignee and indicate the correct name. If you do not have such a letter, you will not be given the cargo.

4. To receive the cargo by a legal entity, a power of attorney issued on behalf of the recipient is required; for an individual, a passport is required. If a third party receives the cargo for an individual, a notarized power of attorney is required.

Attention! In case of receipt of cargo for a legal entity by the Head of the company, the Head must provide to the transport company, in addition to an identification document (passport), a power of attorney (even if issued by the Head for himself) or an order for the appointment of the Head.

5. Delivery payment:

Delivery of cargo can be paid by both the Sender and the Recipient of the cargo. Moreover, the transport company does not wait to receive payment for its delivery services - but transports the cargo between its terminals (branches) immediately upon receipt of the cargo from the Sender. Therefore, if the cargo has arrived, and the payer for the services of the transport company is the Sender, check with the transport company whether payment has been received? Without payment for transportation services, the cargo will not be delivered to you.

In the event that the payer for the services of the transport company is the Recipient of the cargo, the transport company independently contacts the Recipient and sends the Recipient an invoice for payment. You can pay by bank transfer against an invoice or in cash at the transport company's cash desk upon receipt of the cargo.

6. If you require delivery to your location (“to the door”), and the sender has ordered delivery only to the terminal of the transport company (branch in your city), you can independently request from the transport company an additional service - “Delivery to the door”. To do this, contact the branch of the transport company in your city (link to branches: http://www.dellin.ru/cities/?mode=cities) by phone or email and order the service you require.

general information

Services

What does the Business Lines company offer its clients?

First of all, these are any Regardless of who will pay for the goods (the sender or the recipient - there is no difference), the company is ready to carry out air transportation for you, delivery of cargo by trucks, transportation in containers, send a private car, carry out delivery as small-sized, and even deliver to another country. This range of services indicates that the company has its own solutions to any client problems. Accordingly, by contacting here, you will be confident that the goods you are about to receive or send will be delivered on time.

Payment

In particular, it displays the history of all orders made by the client. In order to pay for each of them, just click one button (“Pay”) and select the payment method that is convenient for you. These can be, in particular, Visa or MasterCard bank cards.

Online tools

This service is especially useful for the recipient, because he can also make sure that his purchase is really on the way and will arrive within a certain period of time.

Payment blocking

In our example, it looks like this: you, as the seller, send the phone, but prohibit the company from releasing the product to the buyer. He, in turn, comes to the point where the parcel is received and begins to inspect the goods. Such “live” acquaintance with the product is probably of interest to at least 90% of buyers. Thanks to him, you can make sure that the product really works, that it corresponds to the description and all technical parameters. Next, the buyer sends money to your card, and you call Business Lines. The block on payment (which means the same ban) is lifted, and the person takes his goods. This is how this defense mechanism works.

Reviews about “blocking”

Confirmation

Statuses

Cost calculation

Contacts

Thus, in terms of supporting its clients, the “Business Lines” company clearly has something to boast about.

Address

We can only note that the main, central office of the company is located in St. Petersburg at Vnukovskaya, 2. You can contact us here for any complaints or requests.