State educational institution
"Volgograd State Medical University"
Ministry of Health and Social Development of the Russian Federation
(GOU VPO Volgograd State Medical University of the Ministry of Health and Social Development of Russia)
APPROVED by: Vice-Rector for Medical Work of the State Educational Institution of Higher Professional Education of the Volga State Medical University of the Ministry of Health and Social Development of Russia
_________________
"___" _______________ 20
Job description
medical registrar
name of the structural unit
________________________________________________________
I. General provisions
1.6.4. Collective agreement.
1.6.5. Regulations on the medical institution.
1.6.6. This job description.
1.7 . The medical registrar reports directly to _______________________.
1.7.1. During the absence of a medical registrar (vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the corresponding rights and bears responsibility for the improper performance of the duties assigned to him.
II. Job responsibilities
Medical registrar:
2.1 . Maintains registration of patients who contact a medical organization to receive medical services.
2.2 . Ensures storage and delivery of medical records to the physician's office.
2.3. Participates in the preparation and registration of certificates of incapacity for work.
III. Functional responsibilities of a medical registrar:
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·
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IV. Rights
The medical registrar has the right to:
4.1 . Get acquainted with draft orders of the university management relating to its activities.
4.2. Submit proposals for improvement of work related to the responsibilities provided for in this job description for consideration by the management of the medical institution.
4.3 . Inform the management of the medical institution about all shortcomings in the production activities of the enterprise (its structural divisions) identified during the performance of their official duties and make proposals for their elimination.
4.4 . Demand that the management of the medical institution provide assistance in the performance of his official duties and rights.
V. Responsibility
The medical registrar is responsible for:
5.1 . For improper performance or failure to fulfill one’s job duties as provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.
5.2 . For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
5.3 . For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.
VI. Relationships by position
In the course of his work, the medical registrar enters into official relations with _______________________________________ on issues related to his activities.
Head of structural unit _________________________________ Full name
Head of HR Department ___________________________
General Counsel ___________________________
I have read the job description and a copy has been received.
Full name
“____” ___________ 20___
Job description of a medical registrar [name of organization, enterprise, etc.]
This job description has been developed and approved in accordance with the provisions of other regulations governing labor relations in the Russian Federation.
1. General Provisions
1.1. A medical registrar belongs to the category of specialists.
1.2. A person with secondary (complete) general education and individual training for at least 3 months is appointed to the position of medical registrar [without presenting requirements for work experience; work experience in the profile of at least 2 years] or secondary medical education without presenting requirements for work experience.
1.3. Appointment to the position of medical registrar and dismissal from it are made by order of the head of the institution.
1.4. The medical registrar must know:
Rules for working with primary documentation;
Fundamentals of labor and labor protection legislation of the Russian Federation;
Internal labor regulations;
Rules and regulations of labor protection, safety, industrial sanitation and fire protection;
- [fill in what you need].
1.5. The medical registrar reports directly to [fill in as appropriate].
1.6. [Enter as appropriate].
2. Job responsibilities
Medical registrar:
2.1. Maintains registration of patients who seek medical care at a health care institution.
2.2. Ensures storage and delivery of medical records to the physician's office.
2.3. Provides information on reception issues directly or by telephone using reference materials.
2.4. [Enter as appropriate].
3. Rights
The medical registrar has the right:
3.1. Receive the information necessary to perform assigned tasks efficiently.
3.2. Make proposals for consideration by the management of the institution and your immediate superior on issues of improving registration work.
3.3. Demand that the management of the institution provide assistance in the performance of their official duties.
3.4. [Enter as appropriate].
4. Responsibility
The medical registrar is responsible for:
4.1. For improper performance or failure to fulfill one’s job duties as provided for in this job description - within the limits of the current labor legislation of the Russian Federation.
4.2. For offenses committed in the course of carrying out their activities - within the limits of the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage - within the limits of the current labor and civil legislation of the Russian Federation.
4.4. [Enter as appropriate].
The job description has been developed in accordance with [name, number and date of document].
Head of structural unit
[initials, surname]
[signature]
[day month Year]
Agreed:
Head of the legal department
[initials, surname]
[signature]
[day month Year]
I have read the instructions:
[initials, surname]
[signature]
[day month Year]
A person with secondary (complete) general education and individual training for at least 3 months is appointed to the position of medical registrar. 3. Appointment to the position of medical registrar and dismissal from it are made by order of the head of the institution. 4. The medical registrar must know:
- Rules for working with primary documentation.
- Legislation on labor and labor protection of the Russian Federation.
- Internal labor regulations.
- Rules and regulations of occupational health, safety, industrial sanitation and fire protection.
5. The medical registrar reports directly to (specify position). 2. Job responsibilities of a medical registrar Medical registrar: 1. Maintains registration of patients who sought medical care at a health care institution. 2.
Job description of a medical registrar
Attention
Medical registrars, also, after consultation with doctors, sign up patients for examinations - those prescribed by the doctor. Therefore, the registrar must know and understand the tests carried out in the clinic. In addition, the medical registrar is required to be correct and polite with patients.
Note 2 It is desirable that the medical registrar not only make appointments with doctors, but also be able to explain to patients in accessible language when and where they need to come, and what to bring to the doctor’s appointment. Rights and responsibilities of a medical registrar According to the job description, medical registrars have the right to receive information necessary for the quality performance of assigned tasks.
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Ensures storage and delivery of medical records to the physician's office. 3. Provides information on reception issues directly or by telephone using reference materials. 3. Rights of a medical registrar A medical registrar has the right to: 1.
Receive the information necessary to perform assigned tasks efficiently. 4. Responsibility of the medical registrar The medical registrar is responsible: 1. For improper performance or failure to fulfill his job duties provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.
2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation. 3.
Job description of the medical registrar of the clinic
The medical registrar needs to know:
- legislation on labor and labor protection of the Russian Federation;
- safety rules, fire protection, industrial sanitation and labor protection standards;
- The medical registrar must be familiar with the internal labor regulations and the rules for working with primary documentation.
Job responsibilities of a medical registrar A medical registrar is required to:
- register patients who applied to a health care institution for medical care;
- ensure storage of medical records;
- provide information on patient admission issues directly or by telephone.
Medical documentation plays a vital role, as it reflects the results of preventive examinations, vaccinations, the course and outcome of diseases.
Info
Maintains registration of patients who sought medical care at a health care institution. 2.2. Provides storage and delivery of medical records to the doctor's office. 2.3. Provides information on reception issues directly or by telephone using reference materials.
2.4. . 3. Rights The medical registrar has the right: 3.1. Receive the information necessary to perform assigned tasks efficiently. 3.2. Make proposals for consideration by the management of the institution and your immediate superior on issues of improving registration work. 3.3. Demand that the management of the institution provide assistance in the performance of their official duties.
3.4. . 4. Responsibility The medical registrar is responsible: 4.1.
Maintain registration of patients who applied to the Institution to receive medical services. 2.2. Ensure storage and delivery of medical records to the physician's office. 2.3. Participate in the preparation and registration of certificates of incapacity for work.
2.4. Provide assistance to patients for emergency appointments with a doctor, citizens who require assistance for appointments, and those who first applied to a medical institution. 2.5. Regularly undergo training (instructions, trainings) in safety precautions, industrial sanitation, occupational hygiene, fire protection, the operation of a medical institution in extreme conditions, organized by the administration of the Institution in accordance with approved plans and with the obligatory recording of this fact by signature in the appropriate journals. 3. Rights The medical registrar has the right: 3.1.
Compliance with labor regulations; 4.3. Compliance with the rules of medical ethics; 4.4. Compliance with fire safety and safety regulations established in the Institution. For violation of labor discipline, legislative and regulatory acts, the medical registrar may be subject to disciplinary, material, administrative and criminal liability in accordance with current legislation, depending on the severity of the offense. In case of operational necessity, the Institution reserves the right to correct the job description.
AGREED BY: Head of HR Department Signature (full name) " " 20 (signature, surname, initials, date) Legal adviser Signature (full name) " " 20
Features of the profession of a medical registrar in a hospital and clinic
Job responsibilities of a medical registrar in a hospital Get acquainted with the draft orders of the Chief Physician of the Institution regarding the activities of the medical registrar service. 3.2. Submit proposals for improvement of work related to the responsibilities provided for in this job description for consideration by the management of the medical institution. 3.3. Inform the management of the medical institution about all shortcomings in the production activities of the enterprise (its structural divisions) identified during the performance of their official duties and make proposals for their elimination.
3.4. Demand that the management of the medical institution provide assistance in the performance of his official duties and the exercise of his rights. The medical registrar enjoys all labor rights in accordance with the Labor Code of the Russian Federation. 4.
Medical receptionist
Important
Proper performance of their duties as provided for in this job description; 4.2. Compliance with labor regulations; 4.3. Compliance with the rules of medical ethics; 4.4. Compliance with fire safety and safety regulations established in the Institution.
For violation of labor discipline, legislative and regulatory acts, a medical registrar may be subject to disciplinary, material, administrative and criminal liability in accordance with current legislation, depending on the severity of the offense. In case of production necessity, the Institution reserves the right to correct the job description. AGREED BY: Head of HR Department Signature (full name) " " 20
(signature, surname, initials, date) Legal adviser Signature (full name) " " 20
Responsibilities The medical registrar is responsible for: 4.1. Job responsibilities of a medical registrar in a clinic Appointment to the position of Medical Registrar and dismissal from it are made by order of the Chief Physician of the Institution in accordance with the current legislation of the Russian Federation. 1.5. The medical registrar must know and follow: rules for working with primary documentation, computer and organizational equipment; basics of labor legislation; internal labor regulations; labor protection and fire safety rules. 1.6. The Medical Registrar reports directly to the Chief Information Officer. 1.7. During the absence of a medical registrar (vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner.
Appointment to the position of Medical Registrar and dismissal from it are made by order of the Chief Physician of the Institution in accordance with the current legislation of the Russian Federation. 1.5. The medical registrar must know and follow: rules for working with primary documentation, computer and organizational equipment; basics of labor legislation; internal labor regulations; labor protection and fire safety rules. 1.6. The Medical Registrar reports directly to the Chief Information Officer.
1.7. During the absence of a medical registrar (vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the corresponding rights and bears responsibility for untimely or improper performance of the duties assigned to him. 2. Responsibilities The medical registrar is obliged to: 2.1.
Job responsibilities of a medical receptionist in a hospital
Rights The medical registrar has the right to: 1. make proposals to management to improve the organization and improve the conditions of their work; 2. Have on your desktop a schedule of doctors of all specialties, telephone numbers of the city’s main health services and other necessary information. 3. Timely make the necessary changes to the information available to Him about the work schedule of doctors of the departments of the clinic and other institutions in order to correctly provide certificates to Visitors to the clinic. 4. Know the work of other areas of the registry and, by order of the head of the registry or chief nurse, replace an absent employee. III.We bring to your attention a standard example of a job description for a medical registrar, sample 2018.
JOB DESCRIPTION N C-LDO- MEDICAL REGISTRANT OF THE LDO WATER TREATMENT HOSPITAL
1. GENERAL PROVISIONS
1.1. The main task of the medical registrar of the VGL LDO is the uniform distribution of patients according to medical prescriptions, timely calling of patients at the time indicated in the sanatorium-resort book for receiving procedures in the water and mud baths, as well as maintaining appropriate medical records and reporting documentation.
1.2. The medical registrar is appointed and dismissed by the general director of the enterprise in agreement with the chief physician of the sanatorium and the head of the medical care center.
1.3. The medical registrar in his work is directly subordinate to the head nurse of the sanatorium LDO.
1.4. A person with secondary specialized education and training in the specialty is appointed to the position of medical registrar.
1.5. In the event of a temporary absence of a medical registrar, his duties are performed by another employee appointed by order of the general director of the enterprise.
1.6. The medical registrar of the water and mud baths of the LDO sanatorium should know:
Structure and organization of work of the department and sanatorium;
Fundamentals of balneology and spa therapy;
The procedure for compiling and maintaining medical records and reports. documentation;
Forms of medical records and reports;
Sequence of appointments and compatibility of water and mud procedures;
Fundamentals of general moral and ethical standards and medical deontology;
Functional responsibilities;
Dates, time and place of classes on business qualifications, general public education, civil defense, sanitary days, sanitary hours, trade union meetings and other public events;
Resolutions, orders, orders of higher authorities and services, orders of the administration of the enterprise and sanatorium, other instructional and methodological documents and regulatory materials relating to the work of the medical registrar;
The procedure for drawing up established reporting;
Law of Ukraine "On Labor Protection";
Law of Ukraine "On Fire Safety";
Regulatory documents and acts on labor protection;
Labor safety rules and regulations;
Fire safety and industrial sanitation rules;
Electrical safety rules;
Internal labor regulations;
Instructions for labor protection and fire safety;
Law of Ukraine on Civil Defense;
Regulations on Civil Defense of Ukraine;
Collective agreement;
Fundamentals of labor legislation;
Job description.
2. FUNCTIONS
2.1. The area of work of the medical registrar is to ensure the uniform distribution of patients according to medical prescriptions and call them in a timely manner according to the time indicated in the sanatorium-resort book to receive procedures in the departments (hydrotherapy, mud baths), as well as daily maintenance of medical records.
The medical registrar's workplace is a hydropathic clinic (mud bath), equipped with a communication console.
2.2. Medical registrar of the LDO water and mud baths:
2.2.1. Prepares his workplace.
2.2.2. Through the medical staff, he clarifies the readiness of the units for work and calls patients for procedures.
2.2.3. Patients are called to the department as treatment places become available in accordance with the time indicated in the sanatorium-resort book.
2.2.4. Lists the time of procedures in the sanatorium-resort book with a note in his registration journal.
2.2.5. During registration, he inquires about the patient’s well-being and introduces him to the basic rules of conduct in the water and mud baths and its departments.
2.2.6. Makes a note about the performed procedures in the sanatorium-resort book and medical documentation.
2.2.7. Keeps track of the number of patients treated and procedures performed on a daily basis and on a cumulative basis for the month.
2.2.8. Conducts sanitary education work among patients and sanatorium employees.
2.2.9. Provides monthly progress reports.
2.2.10. Takes measures to immediately eliminate causes and conditions that may cause downtime, accidents or other damage.
2.2.11. Complies with and fulfills the requirements of rules, norms and other regulatory documents on labor protection, fire, electrical and industrial safety, industrial sanitation and labor legislation.
2.2.12. Complies with and fulfills the requirements of governing and regulatory documents on civil defense and in emergency situations.
2.2.13. Working to improve his skills.
2.2.14. Complies with internal labor regulations, labor and production discipline.
2.2.15. Participates in conducting sanitary hours and days.
2.2.16. Ensures complete safety of the property entrusted to him.
2.2.17. Fulfills the requirements of the collective agreement.
3. OFFICIAL RESPONSIBILITIES
The medical registrar of water and mud baths is obliged to:
3.1. Perform the functions assigned to her in a high-quality and timely manner in accordance with the requirements of current legislation, regulations, regulations, instructions and orders of the administration.
3.2. Before starting work, check the readiness of the workplace, put on overalls, put your appearance and workplace in order, check the serviceability of the communication console with the treatment cabins, the availability of log books and writing materials.
3.3. Having established through the medical staff the readiness for work of the units of the hydropathic clinic (mud bath), call patients as treatment places become available in accordance with medical prescriptions and the designated time in the sanatorium-resort book.
3.4. Record the time of procedures for primary patients in the sanatorium-resort book with a note in the registration journal.
3.5. When registering, inquire about the patient’s well-being and familiarize him with the basic rules for receiving procedures and behavior in the water and mud baths and its departments.
3.6. Make notes about completed procedures in the sanatorium-resort book and in the registration logs.
3.7. Maintain daily records of the number of procedures performed, the number of patients treated, and cumulatively for the month.
3.8. In your work, pay special attention to a sensitive, caring attitude towards patients, and adhere to the principles of medicine. deontology and general moral and ethical standards.
3.9. At the end of work, put your workplace and medical documentation in order, submit a report on the work done in the unit to the head nurse.
3.10. Receive materials necessary for work from the head nurse of the department in a timely manner.
3.11. Provide a monthly report on the work done (number of procedures performed, number of patients served, etc.) and a report on the movement of material assets under his control.
3.12. Take measures to immediately eliminate the causes and conditions that may cause downtime, accidents or other damage, and if it is not possible to eliminate these causes on your own, immediately notify the head of the LDO or other official about this.
3.15. Undergo introductory, primary at the workplace, repeated, unscheduled and targeted briefings, training in occupational safety and health, and testing of knowledge in occupational safety.
3.16. Comply with the rules and regulations of occupational safety, fire safety and industrial sanitation.
3.17. Stop the operation of machines, mechanisms and other equipment if there is a threat to life and health, and immediately notify the head of the department.
3.18. Carry out safe storage, transportation and use of radioactive, toxic, explosive, flammable and other substances and materials.
3.19. Comply with the requirements of regulations on labor protection, instructions, rules for handling equipment and other means of production, use collective and individual protective equipment.
3.20. Comply with labor safety obligations stipulated by the collective agreement and internal labor regulations.
3.21. Follow labor safety rules when working according to instructions No. ____
3.22. Undergo preliminary and periodic medical examinations in a timely manner (at least once a year).
3.23. Cooperate with the administration in organizing safe and harmless working conditions, personally take all feasible measures to eliminate any production situation that poses a threat to his life and health or the people around him and the natural environment. Report the danger to the head of the department or other official.
3.24. Immediately report to the head of the department about industrial accidents and ensure the provision of timely medical assistance to the victims.
3.25. Inform the head of the emergency department or a specialist in emergency situations and civil defense about the preconditions for the occurrence of an emergency situation at the facilities.
3.26. Perform their duties as part of the non-staff civil defense formation of the sanatorium.
3.27. Know the civil defense warning signals and the procedure for acting on them.
3.28. Take part in promoting civil defense issues among sanatorium workers.
3.29. Provide first aid to victims.
3.30. Work to improve your qualifications by constantly studying the latest medical literature, participate in nursing and scientific conferences, prepare messages and reports for them.
3.31. Regularly improve your skills. Once every 5 years, undergo training in the pre-certification cycle in physiotherapy, submit a report on the work done over the last 3 years and undergo certification in the specialty.
Complete training according to the plan of JSC "Ukrprofzdrvnitsa" in educational and methodological centers.
3.32. Fulfill the requirements of general moral and ethical standards and deontology.
3.33. Maintain work schedule and labor discipline.
3.34. Be at the workplace in a sober state and in a satisfactory state of health, which does not interfere with the performance of their functional duties.
3.35. Provide a written explanation regarding violation of labor or production discipline (absenteeism, showing up at work while drunk or other misconduct).
3.36. Actively participate in the social life of the team.
3.37. Take part in sanitary days (hours), cleanup days for landscaping the territory of the sanatorium.
On a sanitary day (hour), carry out cleaning, whitewashing, painting in your office (at your workplace), in common areas and on the assigned territory of the sanatorium, as well as digging and weeding flower beds, mowing grass, removing weeds, dry leaves and grass stand, care for plants, etc.
3.38. Ensure complete safety of the property entrusted to him.
Treat the property of the sanatorium with care and take urgent measures to prevent damage.
3.39. Comply with the requirements of the collective agreement.
The job description of the medical registrar is signed by the employee.
The job description of the medical registrar must be approved and agreed upon.
Most receptionists in clinics have not received special education, but this does not mean that they should not be affected by the requirements of the professional standard of a medical registrar of a medical organization. That is why one of the conditions for suitability for the position is the completion of six-month specialized training that increases qualification levels.
In the case of medical registrars, this program is designed to train clinic reception staff in important work algorithms, ensure staff retention, increase stress resistance among receptionists and train them in the process of working with modern communication systems.
The ability to work with automated systems is one of the requirements of the professional standard project. A convenient service for the work of a medical registrar - Clinic Online.
If the requirements of the professional standard of a medical registrar are legislatively approved by the Ministry of Health, medical organizations must prepare for the fact that the qualification conditions for working for representatives of this area will be tightened. Today, the requirements of the professional standard of a medical registrar, adopted on July 1, 2016, apply. However, the emergence of new requirements can complicate the work of medical registrars, regardless of the focus of the clinic’s activities. Fortunately, it is already complicated by the lack of required specialists and increased staff turnover.
FACT
One of the professional features of medical registrars is that they initially do not have special education in this profession, but are trained directly in practice. At the same time, in a number of clinics, the work of the registrar is performed by an administrator - often these concepts are separated, however, the job responsibilities of an administrator are usually broader than the duties of a registrar.
Either the head of the registry or the senior medical registrar is responsible for registration training. It often happens that only the head nurse usually deals with these issues. However, whoever assumes this responsibility will necessarily have to resolve not only the issues of organizing training for new registry employees, but also fulfill responsibilities for:
- ensuring retention of trained personnel
- strengthening resistance to conflicts and stress and developing non-conflict behavior among medical registry workers
- training in working with patient databases and other data, promptly providing information to visitors.
The main thing is to ensure that, as a result, the professional characteristics of a newly hired medical registrar, as soon as possible, begin to meet the conditions necessary to efficiently perform the duties required to perform duties in the registry.
Qualification requirements for the professional standard of a medical registrar
While the requirements of the professional standard “Medical Registrar of a Medical Organization” have not been finally determined, the head physicians of clinics have to rely on the Unified Qualification Directory of Positions. According to this guide, there are two types of initial training for a medical registrar:
- the presence of secondary vocational education according to the profile of the work performed by the registrar (experience is not required)
- presence of secondary or complete general education and completion of additional training in professional activities for at least six months (experience is also not required).
INTERESTING!
We analyzed the career development characteristics of 327 medical registrars who were trained to work in this position. According to statistics, among medical registrars:
- received secondary education – 25%
- completed college or schooling in a regular working or white-collar profession – 45%
- received higher education at a university in their chosen professional field – 29%
- completed two qualifying higher education in universities – 1%.
In practice, the vast majority of new receptionists did not receive medical education. It follows from this that almost all new employees, in order to meet the requirements of the professional standard of a medical registrar, always need to undergo additional training to learn the nuances of their future activities in a specialized educational organization. In addition, one cannot fail to mention the potential professional standard deformations that, when working for a long time in any position, arise in every person, no matter where he works, and medical registrars who came to the registry from other professions and have never worked in clinics - not an exception.
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Legislative framework on which the professional characteristics of medical registrars are based
First of all, this is:
- Order of the Ministry of Health and Social Development of the Russian Federation dated July 23, 2010 N 541n “On approval of the Unified Qualification Directory of positions of managers, specialists and employees, section “Qualification characteristics of positions of workers in the field of healthcare”
- Order of the Ministry of Health of Russia dated December 20, 2012 N 1183n (as amended on August 1, 2014) “On approval of the Nomenclature of Positions of Medical Workers and Pharmaceutical Workers.”
According to the above legislation, a potential candidate for this position is required to obtain at least a general education and six months of vocational training related to the work directly performed. Real professional experience and special medical education are not required.
Before you undergo additional training to improve your level in this profession, you must make sure that the institution that guarantees training for workers is licensed. Upon completion of the training process, future registrars must receive certificates proving completion of professional training in the specialty “Training of medical registrars.”
Medical registrar - job responsibilities in terms of the requirements of the professional standard of a medical registrar
According to the requirements of the professional standard, a medical registrar has to:
- register potential patients who need to seek medical services
- ensure responsible storage of medical records and their delivery, if necessary, to doctors’ offices
- take part in the preparation, issuance and registration of sick leave certificates for patients.
To perform the job efficiently, a medical registrar needs to know:
- rules for processing and using incoming primary documentation
- communication and other technology
- fundamentals of current labor legislation
- the current internal regulations of the clinic in which he works
- labor protection and fire safety rules.
Since medical registrars, as a rule, do not have specialized education and do not have too much experience, they are not always able to quickly understand what exactly is required of them to efficiently solve work problems. And therefore, the employee caring for the newcomers - be it the head of the registry or the head nurse - has to worry about how to get the new employee up to speed as quickly as possible. One of the best ways is usually to train a new registrar with a more experienced employee, if, of course, this is possible - sometimes the registrar is forced to cope with the practice alone.
Based on the results of communication with training medical registrars, it turned out that most of the new specialists, when solving work problems, act according to circumstances. At first, new employees, not yet having acquired the professional characteristics of a medical registrar, do not always realize the importance of management requirements, and when talking with patients they do not always use a model of behavior that is appropriate to the situation, but is more familiar to them, which is especially noticeable when trying to solve emerging difficulties. In addition, new receptionists do not have all the necessary knowledge about how to correct the situation when a conflict arises without losing their reputation or harming future relationships with patients.
The problem of personnel shortage
Many Russian clinics lack medical registrars, and due to frequent changes in personnel, this position usually easily becomes vacant.
According to statistics, approximately half of registrars leave their jobs without even working a year. According to the same statistics, if a new registrar lasts at least 3 years, there is an option that he will remain working in this position further. The chance of this also increases because after completing vocational training, the medical registrar receives a higher qualification level, which increases not only the professional characteristics of the medical registrar, but also his salary. For some, this is a fairly important incentive to continue to work in the registry and study to improve their skills and knowledge. Fortunately, the requirements of the professional standard of a medical registrar are not so complex that they cannot be comprehended.
Stress resistance as a professional characteristic of a medical registrar
The most significant quality for a clinic receptionist is stress resistance. It is the medical registrar who most often encounters negativity, and even consumer extremism. Most medical registrars also bear the responsibility of the initial interaction with inspection structures, which is also not easy from a psychological point of view.
Based on this, we can conclude that the professional characteristics of a medical registrar require not only knowledge of psychology when communicating with potential patients who are prone to aggression and experiencing negative emotions, but also improved knowledge of ethical standards. According to statistics, among the complaints sent to the Federal Service for Surveillance in Healthcare, approximately 40% of dissatisfied clients are not satisfied with the fact that registrars do not comply with ethical standards.
Working with information systems and databases
Many clinics in Russia use a system for electronically recording patients for doctor visits. Working with such a system is a priority for registrars. Unfortunately, the higher the age of a potential specialist, the more difficult it is for him to master new unfamiliar skills in this area.
It is often difficult for registrars to remember and comprehend new information, since they have been studying for a long time and have already lost the skills of successful learning. But it should also be noted that the success of training is extremely dependent on the desire of the employees themselves to learn and improve the professional characteristics of a medical registrar, as well as on the degree of their responsibility.
Which employees, when receiving professional characteristics of a medical registrar, can be involved in the relevant work:
- Nurses who have completed a short course on the procedure and organization of work in the registry and in the medical archive
- Young employees (up to 25 years old), for whom professional training for the future position of “Medical Registrar” was a platform directly for obtaining this profession. Having acquired the skills of professional characteristics of a medical registrar, they were able to immediately begin to perform their professional duties.
Based on this, we can form a logical conclusion that the younger and more purposeful the future employee, the more connected he is with medicine, the greater his chances of staying and achieving new successes in the registrar profession.