The package has been added to the site
This means that the parcel does not yet have any status either from the post office of the sending country or from the post office of the recipient country.
Information about the parcel was received electronically
The seller assigned a tracking number to the parcel and registered it on the post office website. But I haven’t delivered the parcel to the post office yet.
It may take from 2 to 14 days before it begins to be tracked.
Received by mail
The parcel arrived at the post office, i.e. the seller brought it to the post office, where it was registered and sent to the recipient.
Transferred to customs
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.
Customs clearance completed, released by customs
If the parcel passes the customs check successfully, it will be sent to the destination country.
Left mail (Export)
Operation “Export” means that the shipment has been transferred to the carrier. The delivery time from export to import is usually the longest and it can take quite a long time before the postal item reaches the territory of the recipient country.
Reasons: transit routes of flights, gaining a certain weight for sending by cargo planes. For example, China and Singapore transport mail using cargo planes that can weigh between 50 and 100 tons. While the shipment is being exported, neither the sending country nor the recipient country can track the shipment online.
Delivery times for international shipments between export and import are not established (not regulated by documents). The delivery route is determined by the country of origin of the shipment, depending on existing agreements with air carriers and the availability of carrying capacity. During delivery, transit flights are used, which leads to an increase in transportation times and the time between export and import operations.
Import
The parcel is registered in the country of destination. A period of 30 days between export and import is normal.
Transferred to customs
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Detained by customs
This operation means that the postal item is detained by FCS employees to carry out measures to determine the purpose of the postal item. When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.
Customs clearance completed
This operation means that customs checked the shipment and returned it to Russian Post. In many MMPOs, customs works around the clock: this is the only way to check the colossal volume of mail incoming from abroad in a timely manner. Each customs officer is assisted by two postal operators.
Left MMPO (place of international postal exchange)
The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times for shipments within Russia begin to apply; they depend on the type of shipment http://www.russianpost.ru/rp/servise/ru/home/postuslug/termsdelivery
Arrived at the sorting center / Left the sorting center
After leaving the MMPO, items travel through large postal sorting centers through the territory of the recipient country to their destination. At the sorting center, mail is distributed along the main routes of the country. The parcels are resealed in containers and sent to the delivery location, to the awaiting recipient.
Arrived at the delivery location
The shipment has arrived at the recipient's post office. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).
Dosyl. Submission.
Shipping - the parcel was sent to the wrong postcode.
Dosyl - we found an error and redirected the parcel to the correct address.
Parcels from China to the CIS countries do not always go directly - sometimes they are sent through intermediate points. These points are transit countries located in Europe. While the parcel is at the airport of an intermediate country, its location is marked in the tracking with separate messages. How to translate into Russian Arrive at transit country- I will describe the status that appears immediately after exporting goods from China.
Let's figure out what the Arrive at transit country status means
How is Arrive at transit country translated into Russian?
The literal translation of the Arrive at transit country status into Russian is “Arrival in a transit country.”
Thus, it means that the plane from Hong Kong, Shanghai or Beijing has arrived from China to one of the European countries, and then the parcel will undergo customs checks to be sent to the destination country. It is impossible to find out where exactly the ordered product is located at the moment until it is received at the post office at the addressee’s place of residence - the index of the transit country will be indicated in the accompanying documentation.
It should be taken into account that the Arrive at transit country status does not always appear - it, like the use of transit countries in general, is used only in the absence of direct flights from China to the destination country. There are almost always flights to large countries, so when ordering goods from Aliexpress to Russia, this status can only occur when Chinese airports are heavily loaded - for example, on holidays. More often, the parcel travels through third countries when sent to Ukraine, Belarus, Armenia, etc.
The Arrive at transit country status appears after the parcel leaves China
Depending on the tracking service and the delivery method used, alternative statuses with the same meaning may be used:
- Arrival at transit country - can be supplemented with information about a specific stage of procedures at the airport of a transit country (arrival, transfer to the airport, registration at a temporary storage warehouse, etc.);
- Arrived at transferring country;
- Parcel arrived at the regional hub.
After the parcel goes through all the procedures at the airport of the transit country, and a suitable flight is found for it in the direction of the destination country, tracking will issue the following message - Depart from transit country. Knowing how the Arrive at transit country status is translated into Russian, it is easy to understand the remaining stages of the parcel’s stay at the intermediate point.
What to do if the Arrive at transit country status does not appear or does not change for a long time?
The absence of this status does not always indicate problems with the parcel - perhaps the parcel was sent directly to the destination country, and after some time a message will appear indicating the arrival of the plane at a Russian or Ukrainian airport.
In some cases, it may take less than a minute for a parcel to pass through a transit point
If the status does not change for a long time, this may indicate:
- problems when the parcel passes customs control in a transit country;
- lack of suitable flights for further movement of the parcel;
- loss of a parcel while being stored in an airport warehouse is unlikely, but possible.
The normal time for a shipment to pass through all transit points, if one of the European countries acts as an intermediate country, is 2–3 days. If the Arrive at transit country status is significantly delayed, you should contact the seller to find out which country the package is in and contact the local airport. If the buyer's protection period is coming to an end, you need to either open a dispute with the seller or ask to extend the period, otherwise you may never receive the parcel.
Now you know the translation of Arrive at transit country into Russian and can easily figure out how to track your parcel. If you have questions about other Aliexpress statuses, ask them in the comments.
In contact with
Russians have recently increasingly ordered goods from other countries, especially on popular sites such as Aliexpress, Buyincoins and Ebay. It also happens that someone has relatives or friends abroad, and they send gifts or simply parcels to you in Russia. Delivery of goods within the territory of our country is carried out by Russian Post or other postal companies, and within the territory of the sender, the goods are transported by local carriers. When approaching the recipient, the status of the shipment changes, which is displayed in the online parcel tracking service. In the article we will tell you what the status “export from the country of departure” and all the others mean, as well as what to do if the parcel is missing or “stuck” somewhere.
Through what services can you track postal items?
The most widespread and popular service was created by Russian Post, it is called “Russian Post. Tracking postal items.” There you need to enter the parcels and confirm that you are not a robot. The system will show where the parcel is currently located. But, unfortunately, recently, on the same Aliexpress, parcel numbers have begun to be issued in such a way that it is impossible to track them through the Russian Post website. You can use others instead.
So, there are websites for tracking goods specifically from China, since a very large number of parcels are now coming from there. It’s called Track24 and is located on the website of the same name; there are also 17track and ALITRACK. The last 3 do not request verification of the robot, but immediately search for the location of the parcel using the entered postal item number. The 17track service also shows the approximate date of arrival at the recipient's post office.
If an item has disappeared from the tracking service or is stuck somewhere at one point for a long time, then it is possible that they forgot to add it to the program and you will no longer be able to track its movements until you receive a notification from the post office that the package has been delivered. In this case, you can write to the seller, attaching a screenshot from the Russian Post service. Tracking mail items or any other service that shows the problem. After the delivery period has expired, the seller, with your consent, or you yourself can extend the delivery period or return the money for an obvious reason. Money is usually returned quickly (within 3-5 days) to the card or account from which the payment was made, although not the first time. Sometimes the seller has to write several times to get the money back, or even contact the support service, because the seller does not make contact. It also happens that the money is returned or the product is ordered again, but the one that was lost arrives.
Preparing for shipment
This means that a package consisting of one or more items is being assembled or already completed and prepared for shipment. The preparation process also includes paperwork and labeling of parcels. Also at this stage, the seller checks whether payment for the purchase has been made and passed.
"Export from country of origin"
This is the second status that the package acquires during transportation, unless otherwise provided by the seller or transport company. “Export from the country of origin” literally means export from that country. This means that the parcel has a long delivery journey ahead.
The time given to deliver the goods to the buyer usually begins to count precisely from the “export from the country of departure” status. How long to wait for a parcel is often written when placing an order: some goods arrive within 30 days, and some within 90. Therefore, you should carefully read the delivery conditions when placing and subsequent payment for the order. If the parcel is sent by your friend from another country, then the wait is much less; these usually arrive in 10-20 days.
Arrival at destination country
When export from the country of departure is completed, i.e. the goods have left the seller’s country and crossed the border, the status of the parcel changes. There can be 2 options: either the goods immediately end up in the capital’s sorting center, or they will be located in a border, but already Russian city, next to the border that they crossed. One way or another, it will have the status “arrived in the territory of the Russian Federation” or “imported to the country of destination” in tracking services.
Arrival at the sorting center
Sorting centers are huge premises in a large city into which parcels and letters are received for further distribution and sending to smaller points or regional post offices. When a product is exported from the country of departure, it has already been determined where it will go next, to which city, sorting center and post office.
At the sorting center, parcels are processed automatically, since it is almost impossible to process a huge number of boxes and packages manually, so it is important that the index is written correctly (the address is not read here), otherwise the parcel will go to another place.
Arrival at the pick-up point
When the purchased product has gone through all stages of transportation, it arrives at the post office closest to the buyer. Within a few days, postal employees issue a receipt notice and deliver it to the recipient's mailbox. If the addressee does not arrive within a week, a second notice is issued. A parcel that has been lying unclaimed for a month is sent back.
If a person tracked the parcel through online services and saw that it was there, he may not wait for a notification, but come to the post office with the shipment number and, having named it and presenting his passport, receive a box with the purchased goods.
If he missed all the notifications and did not monitor the status for a long time, then when trying to understand where the parcel is, he may see the status “export from the country of departure” again, but now this country will be Russia, which means the purchase has been sent back. Only a dialogue with the seller will help here; he can stop the return shipment or send the goods again. But not all sellers agree to this, so if you are waiting for a parcel from abroad, do not rely on notifications from the post office, but check the location of the goods yourself.
A complete list of decoding statuses of international mail on our website
Parcel delivered
The entry means that the recipient received the mail.
Parcel returned
The postal item has been received by the sender. The main reason for a return is the expiration of the storage period; it may also be due to an incorrect address or name of the recipient.
The parcel is returned to the sender
The postal item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, expiration of the storage period, or another circumstance.
Parcel information received
The sender (seller) assigned the postal item a number (track code) on the postal (courier service) website, but the parcel has not yet been accepted at the post office. It may take up to 10-14 days from the moment of registration to the moment the mail is actually sent.
Arrived at destination
The mail item arrived at the recipient's post office (POS). Next, the OPS sends a notice (notification) to the recipient that the item is at the department.
This status means that the recipient can independently contact the OPS to receive the shipment without waiting for a notification.
Arrived at customs
By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial consignment, or the fact that there is no customs declaration (incorrectly filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.
Left customs
Parcel accepted
The mail item is accepted for processing at the local post office from the sender (or seller). It is assigned a unique identification number (track code, tracking number), by which you can later track the location of the shipment.
Unsuccessful attempt of delivery
This entry means that the postal operator reported an attempt to deliver the postal item to the recipient and for some reason the delivery did not take place.
Upon receipt of this status, you must contact the post office delivering the item and find out the reason for non-delivery, or independently contact the post office to receive the item without waiting for notification.
On the way - Transit point
The postal item arrived at one of the sorting centers of the transit country for processing and further dispatch to the recipient.
Tracking resumed
The statuses of the mail item were not updated for a long time, and after this interval new tracking information appeared.
Parcel tracking code has changed
The postal item has been assigned a new track code. This usually happens when the parcel is transferred to another postal service for processing and further dispatch to the recipient.
Delivery service changed
The mail item has been transferred to another postal service for processing and further dispatch to the recipient.
Arrived at the customs office of the country of departure
After sorting, all parcels are sent for customs inspection, where they go through an X-ray machine.
By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial consignment, or the fact that a customs declaration is missing (not completely filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.
Left the parcel collection point
This status means that the parcel has been sent along the recipient's delivery route.
Left the customs office of the country of departure
Customs checked the postal item and returned it to the postal service.
The parcel is preparing to be sent to the destination country
This entry means packaging, labeling, loading into a container and other procedures necessary to send a postal item to the destination country.
Transferred to postal service
The mail item was transferred to the local postal service for processing and further dispatch to the recipient.
Parcel released for delivery
The postal item arrived at the post office, and the postman was notified of the item's arrival for delivery to the addressee.
The entry may mean that a parcel has been sent to the recipient's address for home delivery or a notification has been sent about the arrival of the parcel to his address.
The parcel is being prepared for delivery
Indicates the arrival of a postal item at the recipient's post office, which must deliver the item.
Information about further statuses is not provided
The postal item was sent with a track code (tracking number), which is not tracked at the recipient's territory.
Problems at customs
The postal item is detained by customs authorities to carry out measures to determine the purpose of the postal item.
When receiving goods by international mail within a calendar month, the cost of which exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, you must pay customs duties, 30% of the customs value of the goods, but not less than 4 euros per 1 kilogram of their weight.
If information about the goods sent by post is missing or does not correspond to the actual information specified in the customs declaration, then there is a need to conduct a customs inspection and document its results, which significantly increases the time spent on processing shipments.
There is an error in the parcel route, the parcel will be redirected to the correct address
The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.
Parcel on the way
Status meaning that the postal item has been sent to the recipient's address.
The parcel has not yet been received from the sender
The seller has registered the postal item on the website of the postal (courier) service, but in fact the postal item has not yet been transferred to the postal service.
Tracking paused
A lot of time has passed since the last update in postal tracking. And due to this long period, the track code will not be automatically tracked. The delivery service could also inform you that further tracking of the postal item will be stopped after it leaves the territory of the sender’s country and arrives at the destination country.
Generalized status, which may imply return, return, temporary storage and other status.
On the way - Left the waypoint
The postal item is sent from an intermediate postal node and is sent towards the recipient.
On the way - Arrived at the intermediate point
The mail item arrived at the intermediate postal center for sorting, selecting a route and sending it to the recipient.
Export from country of origin
Indicates the actual dispatch of the postal item to the destination country.
The postal item is transferred to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (IMPO) of the country of destination. The “Export” status is the longest and the transition to the “Import” status may take some time due to the selection and agreement of the most optimal (cheapest) delivery route for your postal item for the carrier. At this stage, neither the sender nor the recipient can track the exact movement of the item over the Internet.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since receiving the “Export” status, and there are no visible changes and the postal item has not received the “Import” status, then the sender must contact the post office and apply for a search.
Very often people on the site ask what this or that parcel status means. And since they ask, then we need to figure it out.
Postal status and order status on Aliexpress are two different things!
This article will discuss about postal statuses , we also have an article. These are different things. The order status is tracked in your . And reflects information about the parcel within the Aliexpress trading platform. And the status of the parcel is tracked in postal services (Russian Post, China Post, etc.). Don't be confused.
Not all orders can be tracked
Please note that not every parcel can be tracked while moving from the seller to you. This is only possible if it has a trackable track. But how can you find out about this BEFORE ordering?
In the case of Aliexpress - open , then click on Delivery
And after clicking, you will see a menu with information about delivery methods. The last column will display information about the availability of the track (Delivery Information).
If this field says Not available, then your order will not have a track when you select this delivery, the parcel will not be tracked and you will not be able to find out the current postal status of the parcel.
How to track a parcel from Aliexpress
If this is your first time tracking a parcel and your package is from Aliexpress, then read our article. If your parcel is not tracked at all, then read.
Please note that the article describes the most common statuses. In fact, there are many more of them, but other parcel statuses are much less common. And yet, for some private courier companies, especially in China, the same statuses can be designated by different words. If you have a status that is not described in this article, ask in the comments, we’ll try to figure it out. Be sure to indicate where you saw this status!
Parcel statuses in the country of departure (for example in China)
While the parcel is in the country of departure, it may have the following statuses:
- Collection, Acceptance – the parcel was delivered to the post office. It is worth keeping in mind that the parcel does not immediately begin to be tracked using the tracking number given to you by the seller. It takes some time to process the parcel and enter it into the database. Usually the track begins to be tracked within 10 days.
- Opening (The parcel has arrived at the transit point) . Usually the postal code of the transit point is written next to this status. There can be many such statuses. Moreover, their order is not always correct. Probably transit point operators do not fill in the data right away. Therefore, one should not be surprised at the Opening status after Export.
- Arrival at MMPO (Dispatching, Processing) . In this status, the parcel is being prepared for export and shipment to the destination country. For some transport companies in China, this is the last status that is tracked.
- Export (Departure from outward office of exchange, Total Export) – means that the parcel has passed all the necessary procedures and has been sent to the destination country.
After the last status, it may take quite a long time until the parcel begins to be tracked in the destination country. If the parcel was sent without an international track, it may no longer be tracked at all.
Parcel statuses in the destination country (for example, Russia)
- Import (Import) – the parcel has arrived in the destination country. It is processed for transfer to customs.
- Reception at customs – transfer to customs for clearance.
- Customs clearance. Customs release – the parcel has passed all the necessary customs clearance and is being prepared for release from MMPO
- Left the place of international exchange of MMPO – the parcel left customs and was handed over to the post office for further dispatch.
- Left the sorting center – the parcel is sorted and sent to its destination.
- Came to the place of delivery – the parcel has arrived at the post office. In principle, you can already receive it. Or wait for a notification.
- Product Delivered – the parcel has ALREADY been delivered to the recipient.
Please note that in the parcel tracking interface at Russian Post, for import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it may be clear that the parcel is not going to your post office. If the package has changed several statuses, but the index is still incorrect, then you should start worrying.
Unpleasant parcel statuses
The parcel statuses described above are quite standard. They mean the package is on its way. Sometimes the package may get stuck on statuses, sometimes miss some, but, in most cases, everything is fine. However, there are statuses that clearly mean problems:
- Return. Other circumstances - means that there is something wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. It's best to start with the Russian Post hotline 8-800-2005-888. After finding out the reasons and finding the culprits, you can think about what to do next.
- Return. Return to customs - similar to the previous paragraph. Usually means that the address is not written legibly.
- Unsuccessful attempt of delivery - usually accompanied by clarification about the reasons for failure. Inaccurate address, Incomplete address, Addressee dropped out, etc. In this situation, the main thing is to get to the post office before the parcel storage time expires - that’s 30 days. Also check whether the parcel arrived at the post office at all. Well, sometimes at the post office such statuses are given from a flashlight. But it's worth monitoring.
- Return. Expiration date – obviously, you forgot to receive the parcel on time and it was returned.
- Dosyl. Submission – the parcel arrived at the wrong post office and was redirected. That is, the parcel travels further. That is, this is not a problem, but you need to control the situation.
What do the letters at the end of the status mean (PEK, CAN, etc.)
These letters are often visible when tracking the status of a package at China Air Post. They indicate the IATA airport designations where the parcel was registered. Their designations can be seen on any air ticket purchasing service (SkyScanner for example;)).
What does NULL status mean (NULL, PEK)
This status is visible when tracking the status of the parcel at China Post. These are just internal China Post statuses that they haven't translated into English. Therefore, where there should be a translation, it is not there, but instead NULL. If you can’t bear to find out what this status is, switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with Google Translator. True, this method does not always work. Sometimes in the Chinese version some statuses simply do not exist.
NULL, PEK means that the parcel was at Beijing airport. What she did there can be found in the Chinese version of China Air Post.
What does item arrived at OE in tne destination country mean?
OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means the parcel has arrived at customs and is undergoing customs clearance.
The track (package status) has stopped changing, the parcel is not tracked
Very often, restless buyers begin to worry when the status of the parcel suddenly stops changing. This often happens after export. It seems that just recently the parcel was briskly moving around China, changing statuses almost every day, and suddenly, after some Export of international mail, Arrived to destination country and the like track, the parcel stops moving..
If you recognize your situation, we have discussed this situation in detail in the article. In short, there are two options:
- If your track is international and is successfully tracked on the official website of your state mail (Russian Post, UkrPoshta, Belposhta) and more than 2-3 weeks have passed since the last status update, then well, your fears are not without reason.
- If your track has never been tracked on the mail website. You checked the status of the parcel in your Aliexpress personal account or some specialized track checking site, or the track format is generally clearly different from the international one (the correct international one is something like this RR123456789CN). This track often changes during export if the parcel is transferred to your state post office. That is, in your country such a parcel travels under a different track (which you do not know, and, as a rule, cannot find out). Well, the old track remains in the latest status. That is, there is nothing to worry about here at all. This situation is normal.
But be that as it may. Whether your parcel from Aliexpress is tracked or not, the main thing you should do is control the protection period and extend it if necessary or open a dispute.
Checking the seller on Aliexpress
Most problems with orders on Aliexpress can be avoided if you carefully choose a seller on Aliexpress BEFORE purchasing. There is nothing complicated about this and you can figure it out. But if time is precious and you don’t have time to figure it out, then use our service.
Finally
I have repeatedly written my personal opinion that when ordering goods from China you need to be patient. There is no need to worry if the parcel does not change its status for three days, a week, or two. This is a common occurrence. And on holidays, of which there are quite a few in China, everything stops. When ordering goods on Aliexpress, your parcels are protected. It is much more important for a successful purchase to spend more time choosing a lot and then control only the expiration date of the protection. Than monitoring the movement of a parcel 20 times a day.
And use services and programs to control the movement of parcels. There are quite a few different ones now.
P.S. from February 2018:
In the comments you often ask what this or that parcel status means. Most often, the unclear meaning of the status is associated with a crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel, and it is now possible to understand what your non-standard status means now only by understanding how the parcel moved previously. Therefore, if you want to ask something about your parcel:
Write the tracking number of your parcel.
And we will ignore or delete comments like “What does XXX status mean?” Sorry, but I’m tired of copy-pasting “Write a track, we’ll see” into the void.