A sample reference from the place of work is in demand in many cases. Most often, a reference for an employee may be needed: when applying for a new job; when applying for a bank loan; at the request of the court; for submission to law enforcement agencies; for guardianship and trusteeship authorities.
From time to time, employees require a job description for other authorities; in this publication you will find a sample of its preparation and a number of writing tips.
How to compile a job description
Many citizens think that a reference from a place of work is already an outdated concept, but this is wrong - the document is still in demand. What is its importance? Characteristics from the place of work are a kind of assessment by management working or retired employee. In it he must characterize his professional and personal qualities. But today the attitude towards this document is somewhat ambiguous, since most often for the manager it is a simple formality, and the characteristics do not reveal real individual affiliation. As a result, the contents of the document may be questionable.
When drawing up, you should adhere to generally accepted rules, although there is no clearly established form. The job description must contain the following information:
- Information about the citizen who requires a reference: full name, date and place of birth, military service, marital status, education, awards, etc.;
- Information about the person’s work activities. This paragraph contains the following information: when the employee started working, when he left (if he no longer works at the company), what career heights he managed to achieve within the company providing the reference. You should also focus on the employee’s professional skills, advanced training or training (if he was sent to courses), and work achievements. In the characteristics of the employee, it should be noted that the employee has all sorts of merits - gratitude, encouragement. We should not forget about disciplinary sanctions, if any occurred during his work;
- The employee’s personality profile is, in fact, the most significant and important section of the document. Information that reveals the personal qualities of a person is indicated here.
If the character being characterized is a performer, it is necessary to display his initiative, willingness to carry out instructions from superiors, desire to achieve high results, and responsibility. It is also necessary to reveal his communication qualities: relationships in the work team with employees, whether his colleagues respect him, whether he has earned a certain authority. If relationships “within” the team do not work out, and the reason is the difficult character of the employee or other personality traits, then this is also reflected in the characteristics.
If the employee held a leadership position, you need to indicate such qualities as demandingness towards subordinates and yourself personally, willingness to make difficult decisions, organizational skills, initiative, desire to achieve high performance, etc.
At many enterprises, internal rules provide for the provision of characteristics to employees on forms with the details of the organization. If such a form is not available, then the characteristics of the company must still contain the details of the company, and if the document was requested by an official request, it is necessary to indicate exactly where it is provided.
Let's look at an example of compiling a job description (drawn up on the organization's letterhead)
Option No. 1: Sample characteristics from the place of work
Characteristics (sample)
This characterization was issued by Valery Anatolyevich Petrichenko, born November 1, 1978, working at the Center for Social Protection of Children. Address: st. Kulagina 25 (organization details) from May 16, 2013 to the present day in the position of “Social Worker”.
Marital status: Married. Wife Petrichenko Inna Petrovna, born 11/12/1979 Children: Vitaly Petrichenko, born in 2000 and Anna Petrichenko, born in 2002.
Petrichenko V.A. Graduated from Volgograd Pedagogical University with a degree in Psychology, with honors. This employee is distinguished by high professionalism, punctuality and responsibility. She has no disciplinary sanctions; she has certificates of encouragement for participating in the conference “Protection of Children – the Responsibility of the State.” He has friendly relations with colleagues and subordinates and always shows restraint, patience and delicacy. In difficult, conflict situations with clients of the institution, he is always self-possessed, correct, and has the ability to smooth out the problem and translate it into a peaceful, constructive solution. Has no bad habits. Her life guidelines are correct, she strives to help children from disadvantaged families, taking into account their needs and desires. She happily takes part in the social life of the team, attends personal growth training and advanced training courses.
This characteristic was issued for submission to the Social Protection Authorities of disadvantaged families.
Head of the Department of the Center for Social Protection of Children Natalya Mikhailovna Bergs.
Option No. 2: Example of characteristics for an employee
Characteristics (sample)
Issued to Nadezhda Petrovna Abakumkina, born on April 10, 1977, position – economist.
Abakumkina N.P. has been working at Finance and Credit Bank since April 16, 2010. During her work, she was repeatedly sent to advanced training courses, which she successfully completed in the following programs: “Accounting statements 2016”, “Analysis of the financial condition of the company”, “Financial forecast in the current economic conditions”.
Abakumkina N.P. has excellent business negotiation skills, has comprehensive knowledge in her specialty, attends seminars and trainings, and always has the latest innovations and information in the field of economics.
Head of the economic department of the Bank "Finance and Credit" Romanenko Vasily Petrovich. indicate the presence of a spouse and children).
During his work, this employee distinguished himself with professionalism and high productivity. He was not subject to disciplinary action.
He was on friendly terms with his subordinates and colleagues and was sociable. At work he is careful, punctual, and stress-resistant. He enthusiastically took part in the social life of the team. Has no bad habits.
This characteristic was issued for submission to ___________________.
Position I.O. Last name Signature
For the reference to have legal force, it must bear the date of issue and the signature of the person issuing the document - the head of the company or an employee of the human resources department.
It is worth repeating that there is no strictly established form of reference from the place of work in the Labor Code; there are only recommendatory generally accepted rules for drawing up a “letter of recommendation”.
Types of work performed by a road transport dispatcher in the performance of his duties. The most likely cases of injury and illness during the work of a road transport dispatcher.
Dangerous and harmful production factors that arise during the work of a road transport dispatcher: psychophysiological stress. Overvoltage of the visual analyzer when working behind the screen of a personal computer video monitor. Prolonged static tension in the muscles of the back, neck, arms and legs, which can lead to static overloads. Ionizing and non-ionizing radiation, the sources of which may be video display terminals. Static electricity. Moving parts of copying equipment. Insufficient illumination of the workplace. Electric current, the path of which, in the event of a short circuit, can pass through the human body.
Adverse effects of harmful and dangerous production factors on the human body.
Topic 8. Requirements for organizing the workplace of a road transport dispatcher
Rational organization of the workplace of a road transport dispatcher.
Requirements for the location of a personal computer and other dispatch equipment. The influence of the relative position of computers on the level of radiation generated by them. Requirements for the location of workplaces to prevent exposure of other workers. Safe distance between personal computers. Recommended location of the personal computer screen in relation to the window.
Before starting work, visually check the serviceability of electrical wiring, plugs, sockets, as well as electrical connections between all devices included in the set of equipment located at the workplace.
The sequence of work performed is determined by the operating instructions for the control equipment used.
Rational working posture of a road transport dispatcher and reducing fatigue. Recommended desktop height. Recommended dimensions of space under table for feet. Requirements for a work chair. Adjustable seat and back height. Work chair armrests.
Rational placement of a personal computer keyboard in the workplace.
Topic 9. Sanitary and hygienic requirements for working conditions of a road transport dispatcher
Standard values of the area and volume of production premises per one dispatcher’s workplace using a personal computer. Requirements for the interior decoration of the room in which the road transport dispatcher works. Requirements for the floor of rooms, passages, stairs.
Requirements for the microclimate and the content of harmful substances in the air of the working area of industrial premises. Sanitary standards for the microclimate of industrial premises. Maximum permissible concentrations of harmful substances in the air of the working area.
Requirements for natural and artificial lighting of workplaces. The role of normal illumination of the workplace and the absence of glare in preventing overstrain of the visual analyzer during work. Location of workplaces in relation to light openings. General uniform lighting system. Combined lighting system. Standardized illumination of the workplace. Limits direct and reflected glare from light sources. Limiting the brightness of luminous surfaces (windows, lamps, etc.). Light sources and lamps used indoors. Frequency of cleaning glass of window frames and lamps.
Noise requirements. Standardization of permissible noise levels at the dispatcher's workplace. Limiting noise levels in the workplace when performing basic work using a personal computer. The use of sound-absorbing materials for interior decoration.
Established work and rest schedules to reduce visual and musculoskeletal fatigue of the dispatcher. Types of labor activity when working with a personal computer. The concept of "Professional user". Establishing regulated work breaks to ensure optimal performance and health of professional users. Determination of the time of regulated breaks in work depending on the duration of work, type and category of work activity. Limitation of continuous work with a personal computer without a regulated break. Performing sets of exercises during regulated breaks to reduce neuro-emotional stress and fatigue of the visual analyzer.
An example of a positive characteristic of a control room operator
In the position of control room operator - since May 2009. Performs his duties professionally, in full accordance with the job description and instructions of the management of the transport department.
Timely and correctly takes measures to facilitate the implementation of the transportation plan and shift assignment. Knows well and complies with the requirements of local regulations on the organization of dispatch support for traffic and loading and unloading operations.
Carries out effective control over compliance with release schedules and the movement of vehicles on routes, compliance by drivers with road transport discipline, recording speedometer readings, actual residues of fuels and lubricants (fuels and lubricants). Accounting for the operation of vehicles and travel documentation is carried out without errors, in real time.
Generates, summarizes and submits for consideration to the management of the transport department information about violations of traffic rules (traffic accidents) committed by drivers, and the operation of vehicles with daily shift assignments.
Handles waybills, waybills, and other documents carefully, registers them in the prescribed form, and ensures their safety. Provides stable operational communication with loading and unloading and line control centers, bus stations, bus stations and ticket offices. Timely and correctly notifies consignees about the time of arrival of goods at their address. Skillfully coordinates the operation of freight and passenger vehicles.
Receives and communicates to drivers messages about the conditions and characteristics of transportation on routes, road conditions, traffic patterns in individual areas, as well as weather service reports and weather forecasts.
The journal of operational orders is kept in a timely and correct manner.
The control room operator performs other official duties responsibly and diligently.
He works hard to improve his personal professional training.
Independently masters new software and hardware for traffic control support.
He takes the performance of his official duties seriously. Has high performance. Constantly neat and tidy. Physically healthy.
In case of sudden changes in the situation, he acts resourcefully. Methods of communication and processing of business information, incl. documented, speaks confidently.
Maintains business-like, correct, and benevolent relationships with colleagues.
Serves as an example in following the rules and regulations of everyday business ethics and integrity. I am not inclined to commit unseemly and unworthy acts. He takes criticism addressed to him calmly and eliminates existing shortcomings in a short time.
1. Complies with the position held.
2. Worthy of encouragement from the management of the enterprise - a declaration of gratitude for the conscientious performance of the assigned work and the achievement of high results in it.
CEO
companies_________________
I.O.F.
"___" _________ 200__
Job description
Shop manager
I. General provisions
Organization of the work of industrial warehouses, transport and loading and unloading operations at the enterprise;
Fundamentals of the production technology of the enterprise's products;
Technical requirements for the company's products;
Computer technology, communications and communications;
Fundamentals of economics, organization of production, labor and management;
II. Functional responsibilities
2.1. The functional responsibilities of a Shop Manager are determined on the basis and to the extent of the qualification characteristics for the position of a Shop Manager and can be supplemented and clarified when preparing a job description based on specific circumstances.
2.2. Workshop Manager:
2.2.1. Using computer technology, communications and communications, carries out operational regulation of the progress of production and other types of core activities of the enterprise or its divisions in accordance with production programs, calendar plans and daily shift assignments.
2.2.2. Controls the provision of enterprise divisions with the necessary materials, structures, components, equipment, as well as transport and loading and unloading equipment.
2.2.3. Carries out operational control over the progress of production, ensuring maximum use of production capacity, rhythmic and uninterrupted movement of work in progress, delivery of finished products, performance of work (services), warehouse and loading and unloading operations according to established schedules.
2.2.4. Ensures compliance with established reserve standards at sites and in workshops, batch sizes of launches and deadlines for their submission.
2.2.5. Takes measures to prevent and eliminate production disruptions, involving, if necessary, the relevant services of the enterprise.
2.2.6. Identifies production reserves by establishing the most rational operating modes of technological equipment, more complete and uniform loading of equipment and production areas, and reducing the duration of the product manufacturing cycle.
2.2.7. Implements and ensures the rational use of technical means of operational production management.
2.2.8. Maintains a dispatch log, draws up reports and other technical documentation on the progress of production.
2.2.9. Participates in the analysis and assessment of the activities of enterprise divisions, identifying internal production reserves.
2.2.10. Supervises the work of dispatch service operators.
III. Rights
3.1. The shop manager has the right:
3.1.1. Make decisions and give instructions to resolve operational issues of production organization.
3.1.2. Monitor the organization and progress of production.
IV. Responsibility
4.1. The shop manager is responsible for:
4.1.1. Failure to fulfill one's functional duties.
4.1.2. Inaccurate information about the status of fulfillment of received tasks and instructions, violation of deadlines for their execution.
4.1.3. Failure to comply with orders, instructions from the director of the enterprise, instructions and assignments of the head of the department.
4.1.4. Violation of internal labor regulations, fire safety and safety regulations established at the enterprise.
IV. Working conditions
5.1. The work schedule of the Shop Manager is determined in accordance with the Internal Labor Regulations established at the enterprise.
5.2. Due to production needs, the Shop Manager may be sent on business trips (including local ones).
Senior shop manager:
____________________/AND. O.F./ “__”__________200__
Road transport dispatcher.
1. The position of a road transport dispatcher is included in the list of works, professions, positions directly related to driving vehicles or controlling the movement of vehicles, approved by Decree of the Government of the Russian Federation of January 19, 2008 N 16.
2. To the dispatcher of road transport, as well as urban ground electric transport, in accordance with Order of the Ministry of Transport of the Russian Federation dated September 28, 2015 N 287 “On approval of professional and qualification requirements for employees of legal entities and individual entrepreneurs engaged in transportation by road and urban ground electric transport" has the following professional and qualification requirements:
2.1. A road transport dispatcher must know:
- basics of transport and labor legislation;
- regulations on the organization of operational control of road transport traffic;
- the procedure for issuing and processing the waybill, taking into account technical and operational indicators;
- the layout of roads and their condition on the routes of vehicles, the movement of which is organized and controlled by the dispatcher;
- requirements of the manufacturer of vehicles, the movement of which is organized and controlled by the dispatcher, for the technical operation of vehicles;
- work schedules for drivers on vehicle routes, the movement of which is organized and controlled by the dispatcher;
- tariffs and rules for their application on vehicle routes, the movement of which is organized and controlled by the dispatcher;
- basics of economics, organization of labor and production;
- transportation distances and the nature of road conditions on the routes of vehicles, the movement of which is organized and controlled by the dispatcher;
- schedules and stopping points on the routes of vehicles, the movement of which is organized and controlled by the dispatcher;
- route network and traffic conditions ensuring transportation safety;
- rules and instructions on labor protection, fire protection.
2.2. A road transport dispatcher must be able to:
- organize and control the work of drivers and their implementation of shift plans and transportation assignments;
- take the necessary measures to ensure road safety of vehicles (trams, trolleybuses);
- instruct drivers about the conditions and features of transportation on routes, paying special attention to the condition of the roads, the features of traffic in certain areas in specific meteorological conditions;
- ensure interaction with all participants in the transportation process in order to optimize it;
- take measures to eliminate excess vehicle downtime;
- fill out, issue and accept waybills and other documents reflecting the work performed by drivers, and check their correctness. It is written here about waybills used in road transport;
- calculate the corresponding technical and operational indicators in waybills;
- issue planned tasks, register tasks and requests for transportation;
- draw up operational summaries and reports on work and incidents during the shift;
- coordinate the work of automobile and (or) urban ground electric transport with other modes of transport;
- take measures to include reserve vehicles in road traffic on the route to replace those that left the route prematurely for technical or other reasons, promptly switch vehicles from route to route, to another route in connection with road repairs;
- check the correctness of paperwork for completed transportation, coordinate the work of vehicles of third-party enterprises;
- ensure control and accounting of completed cargo transportation and take measures to promptly eliminate failures in transport processes, excess downtime at points of loading and unloading of vehicles, as well as for loading empty vehicles in the same direction;
- carry out operational accounting, control the operation of loading and unloading mechanisms of enterprises and organizations, monitor the condition of access roads, as well as compliance by drivers with transport discipline;
- organize, if necessary, the provision of timely technical assistance to rolling stock on the line.
2.3. The dispatcher of automobile and urban ground electric transport is subject to one of the following requirements:
a) a diploma of education of at least secondary vocational education in a specialty included in the enlarged group 23.00.00 “Engineering and technology of land transport” (subgroup “Organization of transportation and transport management, profession code 23.02.01”;
b) availability of a diploma of secondary vocational education in specialties not included in the enlarged group 23.00.00 “Engineering and technology of land transport”, and a diploma of additional professional education under a professional retraining program with the qualification of a dispatcher of automobile and urban ground electric transport.
There are no work experience requirements.
Organization of road freight transport.
Loading and unloading operations.
Organization of passenger road transport.
Basic concepts about the organization of transport and forwarding services.
Organization of transportation of dangerous and special types of cargo.
Finance and management.
Compulsory and voluntary insurance for motor transport.
Labor protection, safety precautions, fire prevention measures in road transport.
4. A road transport dispatcher must work on the basis of a job description of the same name, containing sections: qualification requirements, must know, functions, job responsibilities, rights and responsibilities. The job description is approved by the head of the legal entity or individual entrepreneur. The basis for developing a job description is the qualification characteristics contained in paragraph 2 of this article.
A tool for planning transport activities for a sufficiently long period (at least a year) is a concluded contract for the transportation of goods by road for the appropriate period. Automotive companies strive to ensure that concluded contracts ensure full use of their production capacities and a stable financial position.
There are the following time limits for plans for a long period: long-term - more than five years; medium-term – up to five years; short-term – up to one year.
Annual transportation plans are of greatest importance, since the presence of annual contracts to a certain extent guarantees the stable operation of the enterprise.
When using road transport, increased attention is traditionally paid to the tasks of operational planning, although the same tasks can be solved at other intervals.
The complexity of operational planning problems is determined not only by the goals set and the methods used, but also by the strict time limit for solution. In some cases, not the most accurate method is used, but a faster one, although it gives approximate results.
The result of the work on operational planning of road freight transportation is a shift-based daily plan. When compiling it, it is advisable to ensure that it slightly exceeds the transport capacity of transport and is larger than what is provided for by an even breakdown of the weekly or ten-day plan. The better the daily shift plan is drawn up, the less the load on the dispatch apparatus during operational management.
Planning routes for goods delivery
The route of movement is the path followed by the rolling stock when carrying out transportation from the starting point to the final point.
Traffic routes are classified into pendulum and circular.
A pendulum route is a route in which the route of rolling stock in the forward and reverse directions passes along the same route.
There are pendulum routes:
- with a return empty run, on which there is one loading and one unloading point;
- with full use of the run, at each cargo point of which the rolling stock, after unloading, is moved at the same point for loading with other cargo;
- with incomplete use of the mileage, at which there is one loading and unloading point and one combined point for loading and unloading.
A route with a return empty run is called a simple pendulum route. The mileage utilization coefficient on it is 0.5.
A circular route is the path of rolling stock along a closed circuit connecting several loading and unloading points.
When drawing up routes, the routes for a vehicle with and without cargo are determined when performing a shift task, the sequence of detours around points on the route, a schedule is drawn up and the time of arrival at each point on the route is specified.
Routes are compiled within a limited working time (after the deadline for accepting delivery requests).
While the vehicle is moving along the route, dispatcher control of the operation of the transport on the line is carried out. Rational routes can be planned with changing cargo flows for each shift online. First of all, it is necessary to identify the possibility of organizing rational pendulum routes on constant freight flows.
If it is impossible to organize pendulum rational routes, circular rational routes are planned.
To create rational routes, it is recommended to use mathematical optimization methods and electronic computer technology.
The optimality criteria are the minimum idle runs or the maximum mileage utilization rate when transporting a given volume of cargo.
The presence of an electronic map that allows you to quickly and accurately measure the distance on the road network between any points in the city makes the presence of a matrix of shortest distances less relevant for route planning.
Dispatch management of road transport
During transportation, drivers are required to maintain contact with dispatchers and follow their orders.
For high-quality dispatch management, reliable operational communication directly with the driver is necessary. The most convenient is mobile telephone communication.
A visual means of monitoring the work of drivers are special dispatch boards, which record the progress of the shift transportation plan at each individual moment in time.
All cases of vehicles being removed from the route must be recorded in a special journal.
If the faulty vehicle has cargo, the dispatcher may decide to tow the vehicle to the unloading point or to send another vehicle to it to transport the cargo.
Line control centers are organized at large loading and unloading points.
The line manager performs the following main functions:
- checks the availability of cargo and its readiness for shipment;
- checks the presence and serviceability of lifting mechanisms, as well as the compliance of their technical characteristics with the vehicles used and transportation conditions;
- the condition of lifting tracks and maneuvering platforms is checked;
- checks compliance with the rolling stock operating schedule;
Acts are drawn up in cases where the parties have disagreements regarding circumstances that may be grounds for mutual financial liability.
Neither party has the right to refuse to sign the act. A note about the preparation of the act is made in the shipping documents.