JOB DESCRIPTION

dispatcher

(approximate form)

1. GENERAL PROVISIONS

1.1. This job description defines the functional duties, rights and responsibilities of the “_____________” dispatcher (hereinafter referred to as the “organization”).

1.2. The dispatcher is appointed to the position and dismissed from the position in the manner established by the current labor legislation by order of the head of the organization.

1.3. The dispatcher reports directly to the ________________ organization.

1.4. A person who has:

1.4.1. Secondary vocational education without requirements for work experience or primary vocational education and work experience in the operational regulation of the management (production) process for at least 3 years, including in this organization for at least 1 year.

1.5. The dispatcher must know:

Regulatory legal acts, methodological materials on issues of production planning and operational production management;

Organization of production planning and dispatching in the organization;

Production capacity of the organization and its divisions;

Specialization of the organization's divisions and production connections between them;

Range of products, types of work (services) performed;

Organization of the work of industrial warehouses, transport and loading and unloading operations in the organization;

Fundamentals of production technology for the organization's products;

Technical requirements for the organization's products;

Organization of operational accounting of the progress of production and delivery of finished products;

Computer technology, communications and communications;

Fundamentals of economics, organization of production, labor and management;

Labor protection rules and regulations.

2. FUNCTIONAL RESPONSIBILITIES

Note. The functional responsibilities of a dispatcher are determined on the basis and scope of the qualification characteristics for the position of a dispatcher and can be supplemented and clarified when preparing a job description based on specific circumstances.

2.1. Dispatcher:

2.1.1. Using computer technology, communications and communications, carries out operational regulation of the progress of production and other types of core activities of the Organization or its divisions in accordance with production programs, calendar plans and daily shift assignments.

2.1.2. Controls the provision of the Organization's divisions with the necessary materials, structures, components, equipment, as well as transport and loading and unloading equipment.

2.1.3. Exercises operational control over the progress of production, ensuring maximum use of production capacity, rhythmic and uninterrupted movement of work in progress, delivery of finished products, performance of work (services), warehouse and loading and unloading operations according to established schedules.

2.1.4. Ensures compliance with established reserve standards at sites and in workshops, batch sizes of launches and deadlines for their submission.

2.1.5. Takes measures to prevent and eliminate production disruptions, involving, if necessary, the relevant services of the organization.

2.1.6. Identifies production reserves by establishing the most rational operating modes of technological equipment, more complete and uniform loading of equipment and production areas, and reducing the duration of the product manufacturing cycle.

2.1.7. Implements and ensures the rational use of technical means of operational production management.

2.1.8. Maintains a dispatch log, draws up reports and other technical documentation on the progress of production.

2.1.9. Participates in the work of analyzing and assessing the activities of the organization’s divisions, identifying internal production reserves.

2.1.10. Supervises the work of dispatch service operators.

3. RIGHTS

3.1. The dispatcher has the right:

3.1.1. Require the management of the organization to provide assistance in the performance of their duties.

3.1.2. Improve your skills.

3.1.3. Get acquainted with draft decisions of the organization’s management relating to its activities.

3.1.4. Submit proposals on issues related to your activities for consideration by your immediate supervisor.

3.1.5. Receive from employees of the organization the information necessary to carry out its activities.

3.1.6. Make decisions and give instructions to resolve operational issues of production organization.

4. RESPONSIBILITY

4.1. The dispatcher is responsible:

4.1.1. For failure to perform or improper performance of their duties provided for in this job description - in accordance with current labor legislation.

4.1.2. For offenses committed during the period of its activities - in accordance with current civil, administrative and criminal legislation.

4.1.3. For causing material damage - in accordance with current legislation.

4.1.4. Violation of internal labor regulations, fire safety and safety regulations established in the organization.

5. OPERATING MODE

5.1. The dispatcher’s work schedule is determined in accordance with the internal labor regulations established in the organization.

5.2. Due to operational needs, the dispatcher may be sent on business trips (including local ones).

This job description has been developed in accordance with _________ _________________________________________________________________________. (name, number and date of document)

AGREED BY: Legal Adviser ____________ ___________________ (signature) (Full name)

"___"__________ ___ G.

I have read the instructions: _____________ ___________________ (signature) (full name)

1. GENERAL PROVISIONS

1.1. This job description defines the functional duties, rights and responsibilities of the Dispatcher.

1.2. The dispatcher is appointed to the position and dismissed from the position in the manner established by the current labor legislation by order of the director of the enterprise.

1.3. The dispatcher reports directly to _____________________.

1.4. A person who has:

1.4.1. Secondary vocational education without requirements for work experience or primary vocational education and work experience in the operational regulation of the management (production) process for at least 3 years, including at this enterprise - at least 1 year.

1.5. The dispatcher must know:

Regulatory legal acts, methodological materials on issues of production planning and operational production management;

Organization of production planning and dispatching at the enterprise;

Production capacity of the enterprise and its divisions;

Specialization of enterprise divisions and production connections between them;

Range of products, types of work (services) performed;

Organization of the work of industrial warehouses, transport and loading and unloading operations at the enterprise;

Fundamentals of the production technology of the enterprise's products;

Technical requirements for the company's products;

Organization of operational accounting of the progress of production and delivery of finished products;

Computer technology, communications and communications;

Fundamentals of economics, organization of production, labor and management;

Labor protection rules and regulations.

1.6. During the period of temporary absence of the Dispatcher, his duties are assigned to ___________________________.

2. FUNCTIONAL RESPONSIBILITIES

2.1. The functional responsibilities of the Dispatcher are determined on the basis and to the extent of the qualification characteristics for the position of the Dispatcher and can be supplemented and clarified when preparing a job description based on specific circumstances.

2.2. Dispatcher:

2.2.1. Using computer technology, communications and communications, carries out operational regulation of the progress of production and other types of core activities of the enterprise or its divisions in accordance with production programs, calendar plans and daily shift assignments.

2.2.2. Controls the provision of enterprise divisions with the necessary materials, structures, components, equipment, as well as transport and loading and unloading equipment.

2.2.3. Carries out operational control over the progress of production, ensuring maximum use of production capacity, rhythmic and uninterrupted movement of work in progress, delivery of finished products, performance of work (services), warehouse and loading and unloading operations according to established schedules.

2.2.4. Ensures compliance with established reserve standards at sites and workshops, batch sizes of launches and deadlines for their submission.

2.2.5. Takes measures to prevent and eliminate production disruptions, involving, if necessary, the relevant services of the enterprise.

2.2.6. Identifies production reserves by establishing the most rational operating modes of technological equipment, more complete and uniform loading of equipment and production areas, and reducing the duration of the product manufacturing cycle.

2.2.7. Implements and ensures the rational use of technical means of operational production management.

2.2.8. Maintains a dispatch log, draws up reports and other technical documentation on the progress of production.

2.2.9. Participates in the analysis and assessment of the activities of enterprise divisions, identifying internal production reserves.

2.2.10. Supervises the work of dispatch service operators.

3. RIGHTS

3.1. The dispatcher has the right:

3.1.1. Make decisions and give instructions to resolve operational issues of production organization.

3.1.2. Monitor the organization and progress of production.

4. RESPONSIBILITY

4.1. The dispatcher is responsible for:

4.1.1. Failure to fulfill one's functional duties.

4.1.2. Inaccurate information about the status of fulfillment of received tasks and instructions, violation of deadlines for their execution.

4.1.3. Failure to comply with orders, instructions from the director of the enterprise, instructions and assignments of the head of the department.

4.1.4. Violation of internal labor regulations, fire safety and safety regulations established at the enterprise.

5. WORKING CONDITIONS

5.1. The Dispatcher's work schedule is determined in accordance with the Internal Labor Regulations established at the enterprise.

5.2. Due to production needs, the Dispatcher may be sent on business trips (including local ones).

Other instructions in the section:

The transport dispatcher plays the role of a liaison in the work of the transport company. The bulk of the work is related to the distribution of transport according to requests, as well as resolving issues and problems that arise during the movement of vehicles. The main organizational document regulating the work of a transport dispatcher is his job description.

As part of the staffing schedule, the dispatcher is included in the category of specialists. He is appointed to the position by the director of the company by order. Other aspects of the work of a transport company dispatcher are defined in the job description presented below.

General provisions

The job description of a road transport dispatcher contains general information about the position. For example, this includes the following questions:

1. The dispatcher of a transport company is a specialist. Appointed to the position and dismissed from the position by order of the director of the company.
2. The official salary is established in accordance with the staffing table.
3. The dispatcher is directly subordinate to the garage manager, chief engineer and senior mechanic.

During the performance of functional duties, the transport dispatcher must be guided by the following regulations and local acts:

Main tasks and functional responsibilities

The main task of a transport company dispatcher is the high-quality organization of the work of transport and drivers on the line, as well as control over compliance with routes and the progress of transportation work in general. As part of this task, the transport dispatcher performs a huge list of functions.

Works with drivers and interacts with other company or fleet personnel:

• organizes the work of drivers;
• control over the operation of control points on the line;
• conducting briefings with drivers on transportation issues and route features.

Engaged in organizing cargo transportation. To do this, it performs the following functions:

• maintains and organizes communications with the company’s clients on issues of transportation and route organization;
• exercises control over bus terminals and bus stations for the purpose of high-quality and efficient route management;
• controls and prevents vehicle downtime;
• controls traffic schedules and timetables, if necessary, promptly redistribute transport when the intensity of passenger flows changes;
• organizes special and additional flights;
• promptly resolve conflicts and problematic situations on routes, avoiding disruption of traffic flows, and also take timely and effective measures to eliminate them;
• keeps records of completed transportation, as well as exercises timely control over the progress of cargo transportation;
• controls the unloading and loading of vehicles, as well as the technical condition of access roads;
• controls transportation safety issues;
• informs management about cases of illness of drivers and personnel, cases of injuries and failure of vehicles;
• works with automated systems and devices for monitoring cargo transportation.

To accurately perform his duties, the dispatcher must maintain the following documentation:

• waybills sheets;
• calculations of technical and operational characteristics;
• log of applications and tasks for cargo transportation;
• an incident log, and also compiles reports and operational reports of accidents that occurred and incidents that occurred during the shift;
• checks the correctness of execution of route sheets, as well as documents on completed transportation;
• duty log;
• journal of accounting and movement of waybills;
• special transport work log;
• driver briefing logs;
• log of transport entering the line and returning;
• compiles and submits reporting documentation to management;
• controls the correctness of execution of accompanying documentation for cargo.

Responsibility and rights

The dispatcher is a very important position for any enterprise where it is provided. After all, the correctness and clarity of this person’s actions determines whether the cargo will arrive on time, whether the machine will reach the line, whether the equipment will function correctly, and so on.

Because of errors, entire production can be stopped or equipment downtime can occur, which entails losses for the company.

Therefore, the dispatcher can be held accountable for the following:

1. For failure to fulfill one’s duties (including improper performance) specified in the job description.
2. If in the course of his work he committed offenses (violation of safety regulations), liability for which is provided for by administrative, civil and criminal legislation;
3. If the dispatcher caused property damage to his organization.

All sanctions are regulated by civil and labor laws. But if people were injured as a result of the dispatcher’s actions, then criminal law comes into play.

In addition to responsibility, the dispatcher also has rights. You can also find out about them in the job description. Dispatcher rights include:

• participation in the discussion of issues that directly relate to dispatch duties. He participates in meetings where issues of improving the operation of the enterprise are discussed. Can offer his ideas in this area;
• the dispatcher has the right to demand and receive all the necessary information and documents that he will need for his work;
• give directions and instruct drivers before the trip, distribute tasks for the transportation of goods among drivers;
• check the quality of implementation of previously issued instructions.

Requirements for a specialist

Dispatcher is a very important profession, and therefore specialists in this position have certain requirements that they must meet. The requirements are individual for each enterprise, but there are general ones that are almost always met:

Although, as practice shows, length of service is determined by the employer in each case individually for each applicant. But the requirements for education have been tightened. Now you need to complete special courses if your education is non-core, or you need to graduate from an educational institution in your field.

Features of the dispatcher's work

The specifics of the work are mainly determined by the direction of the company's activities. The essence and complexity of the work lies in the competent organization of traffic flows. Large carrier companies with a large fleet of vehicles prefer to hire people with a logistics profession for this position.

Small companies, for example, taxi services, do not have high requirements regarding education, preferring to train a specialist on the job. In addition, upon completion of the probationary period, the employee may be offered retraining courses within this specialty.

This video clearly shows the work of a road transport dispatcher.

I approve...................................................

…………………………………………….
(name of company)

…………………………………………….
(job title)

………...….……………………………...
(Full name.)

“…..” …………………. 20….. g.

Job description
dispatcher

……………………………………………………………………………..
(name, enterprise, organization)

1. General Provisions

1.1. Dispatcher belongs to the category of technical performers.

1.2. For the position dispatcher a person is appointed who has a secondary vocational education without presenting requirements for work experience or primary vocational education and work experience in the operational regulation of the management process for at least 3 years, including at this enterprise - at least 1 year.

1.3. Appointment to office dispatcher and exemption from it is carried out by order of the director of the enterprise upon presentation

1.4. Dispatcher reports directly to the manager

……………………………………………….……………………………………………………..
(enterprise, structural unit)

1.5. The dispatcher must know:
- regulatory legal acts, methodological materials on issues of production planning and operational production management;
- organization of production planning at the enterprise;
- production capacity of the enterprise and its divisions;
- specialization of enterprise divisions and production connections between them;
- range of products, types of work (services) performed;
- organizing the work of production departments, warehouses, transport and loading and unloading operations at the enterprise;
- fundamentals of the production technology of the enterprise’s products;
- technical requirements for the company’s products;
- organization of operational accounting of the progress of production and delivery of finished products;
- means of computer technology, communications and communications;
- basics of economics, organization of production, labor and management;
- labor protection rules and regulations.

1.6. During the absence of the dispatcher, his duties are performed by a person appointed in accordance with the established procedure, who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

2. Job responsibilities

Dispatcher:
- carries out, using computer technology, communications and communications, operational regulation of the progress of production and other types of core activities of the enterprise or its divisions in accordance with production programs, calendar plans and shift-daily assignments;
- controls the provision of enterprise divisions with the necessary materials, structures, components, equipment, as well as transport and loading and unloading equipment;
- exercises operational control over the progress of production, ensuring maximum use of production capacity, rhythmic and uninterrupted movement of work in progress, delivery of finished products, performance of work (services), warehouse and loading and unloading operations according to established schedules;
- ensures compliance with established reserve standards at sites and in workshops, batch sizes of launches and deadlines for their submission;
- takes measures to prevent and eliminate disruptions in production, involving, if necessary, the relevant services of the enterprise;
- ensures the rational use of technical means of operational production management;
- maintains a dispatch log, draws up reports and other technical documentation on the progress of production;
- participates in the work of analyzing and assessing the activities of enterprise divisions, identifying intra-production reserves to establish the most rational operating modes of technological equipment, more complete and uniform loading of equipment and production areas, reducing the duration of the product manufacturing cycle;
- manages the work of dispatch service operators.

3. Rights

The dispatcher has the right:
- get acquainted with the draft decisions of the enterprise management concerning its activities;
- submit proposals for improvement of work related to the performance of their duties for consideration by management;
- request personally or on behalf of the management of the enterprise from structural divisions and specialists information and documents necessary to fulfill their official duties;
- make decisions and give instructions to resolve operational issues of organizing production:
- demand from the management of the enterprise assistance in the performance of their official duties and rights.

4. Responsibility

The dispatcher is responsible:
- for the consequences of decisions made by him that go beyond the scope of his powers,
established by the current legislation of the Russian Federation, the charter of the enterprise, other
regulatory legal acts;
- for failure to fulfill (improper performance) of their official duties provided for by these instructions, within the limits determined by the current labor legislation of the Russian Federation;
- for committing an offense in the process of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation;
- for causing material damage and damage to the business reputation of the enterprise - within the limits determined by the current labor, criminal and civil legislation of the Russian Federation.

5. Other

This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations in the Russian Federation.

Agreed:

Head of the legal department

……………….…………… / ……….… "…..." ………………………20 …. g./>   (full name / signature)

I have read the job description

……………….…………… / ……….… "…..." ………………………20 …. g./>    (full name / signature)

What are the responsibilities of a dispatcher? First of all - delivery, formation of production and much more. However, these are just basic responsibilities. The list may look different depending on the specifics of the company.

Main responsibilities

The basic responsibilities of a dispatcher include the following:

• Timely planning and competent distribution of work.
• Use of production resources.
• Management of specific processes and production programs.
• Performing an analysis of the enterprise's performance.

As already mentioned, the responsibilities of a dispatcher may differ depending on the specifics of the enterprise.

Production Manager

The main job of which is to control the production process is as follows:

• The dispatcher undertakes to analyze the work process.
• The main work is to monitor warehouse, unloading and loading operations.
• A specialist must be able to competently organize work. It is necessary that the finished product is delivered on time.
• The responsibilities of the dispatcher include calculating the use of resources, establishing inventory standards and organizing new supplies.
• If a violation occurs at production, the control dispatcher must identify the cause independently or call an auxiliary service to solve the problem.
• When applying for a job, he must learn to use planning documentation. It will be used to monitor the operation of the enterprise.

A production manager is a responsible person. His responsibilities include monitoring the entire process. He has the right to introduce new technologies with the consent of his direct superior if he believes that they will have a positive impact on the quality of the enterprise. The dispatcher must record each action performed in the report log.

Taxi dispatcher. Recruitment conditions

The transport dispatcher is the responsible person. The correct organization of work and the prestige of the company depend on it. Therefore, management selects candidates with particular pickiness. A future taxi telephone dispatcher must have the following skills:

• The main instrument of his work is his voice. A potential candidate for this position must have good diction and a pleasant timbre.
• The leader first of all pays attention to the ability to communicate with people and to the correct structure of speech. Good hearing is also an important factor.
• Almost every company fills out all information electronically. Accordingly, the dispatcher must have minimal PC skills.
• A specialist must be able to find solutions to complex problems and an approach to each client.

Previously, the manager tests the new employee, playing the role of a potential client. People of any gender and age can work as a dispatcher. There are also no health restrictions; disabled people are often hired for this position. Once upon a time, employers paid attention only to those candidates who knew the city in which they would work well. However, now every office has a navigator that can build a route in a few seconds.

How is the work carried out?

The taxi dispatcher never meets with his clients; all communication between them is carried out exclusively by phone. He will always be indoors, where he will have his own workplace with a telephone and a computer. Depending on the region and the popularity of the company, from 3 to 50 people can work with him.

A person may need a taxi at any time, so dispatchers often work on a schedule of “every day in three” or “two days in two.” An employee's salary depends on the number of hours worked and requests. It may differ in each region, so a taxi dispatcher earns from 15 to 50 thousand rubles per month.

Like any specialist, he has his own rights and responsibilities. When applying for a job, a written contract is concluded with the employer.

Responsibilities

The main job in a taxi is carried out by the driver. However, he cannot receive thousands of calls due to his busy schedule. A specially trained person does this for him. The dispatcher's job description consists of several points:

• The employee undertakes to accept requests from clients and transfer them to the driver.
• Record the time of the call, place of departure and arrival of the client.
• Notify him of the approximate cost of the trip and the waiting time for transport.
• Organize work competently. Give the request only to the driver who is at a minimum distance from the client. Calculate the approximate time it will take him to get there.
• Inform the passenger about the arrival of transport, car make and license plate number.

The work of a dispatcher can be called creative. It is he who must be able to foresee force majeure situations and figure out how to properly avoid them.

Rights

The job description of a dispatcher includes not only responsibilities, but also rights.

• A taxi worker has the right to blacklist a client if he has violated the working hours of the enterprise at least once (basically, if he called a taxi but did not go anywhere or was completely absent from a given place).
• Refuse to accept an application if it seems to him that the client is drunk.
• Refuse to accept an application if there is no available transport, or warn the client about a long wait.
• Change the client’s departure location depending on the possibility of stopping at this location. Basically, it is suggested to go to the nearest parking lot.

Why can a dispatcher be fired?

The job description of a road transport dispatcher also contains a number of violations for which he may be fired from his job:

• Systematic absenteeism or tardiness.
• Arriving at work drunk and drinking alcoholic beverages at the workplace.
• Rude communication with clients.
• Misleading the client or driver.
• Using a work phone or computer for purposes other than those intended.
• Prolonged absence from work without a valid reason.

For a primary violation, an employee may receive a financial penalty or reprimand. If they are repeated, the employer has the right to reprimand orally or in writing or dismiss.

Millions of people across the country use taxi services every day. Many enterprises operate efficiently only thanks to proper control and organization. All this is monitored by a person with complex and serious functions. Therefore, it is very important that the dispatcher’s duties are always performed correctly!