Today, sending a variety of parcels using the Nova Poshta courier service is widely popular among senders. In almost every city there are several branches of Nova Poshta, and every day many people send mail to each other using this service.
How to track a parcel using the Nova Poshta invoice number
In order for the recipient to be aware of how soon his postal item will be delivered to the place of delivery, he needs to track the parcel using the waybill.
A declaration or waybill is issued to the sender at the post office at the time of registration of the parcel for sending to the addressee. The sender must inform the recipient of the invoice number.
After which it will be absolutely easy for the user to use the Nova Poshta service to track the parcel using the invoice number. To do this, enter the invoice number on the main page of the Nova Poshta website, and then select the “Tracking” option.
Thus, using the Nova Poshta parcel tracking resource using the invoice, recipients and senders will receive timely information about all movements of their postal items.
Types of consignment notes of Nova Poshta
Invoices (declarations) of Nova Poshta can be divided into three types, which differ from each other by the first digit of the number. So, if the number at the beginning of the declaration number is:
- one, this means that the sender handed over the parcel to the courier;
- two, then the invoice was sent to the recipient online before the cargo was delivered to the post office warehouse. This method of sending parcels is acceptable for online stores;
- five means that the parcel was delivered to the courier office personally by the sender.
Why is the Nova Poshta consignment note number not tracked?
Despite the fact that the Nova Poshta postal tracking service works stably and uninterruptedly, there are cases when it is not possible to track parcels.
These situations may arise when the sender sent the parcel from a Nova Poshta agent branch that does not have a postal database. Such branches are usually located in small settlements, and since they do not have a postal base, the registration of the item can take a few days. The moment a parcel from this branch arrives at the post office, which has an electronic database, it will immediately go through the registration procedure and from that moment the user will be able to track it.
In the period of time, starting from the stage of receipt by the sender of the invoice, and until the stage of registering the parcel in the database, it will be impossible to track the declaration code.
The same applies to declarations whose numbers begin with one. Until the courier delivers the parcel to the postal warehouse and registers it, it will not be tracked.
The same method is used to track invoices whose numbers begin with the number two. The parcel is processed from the moment it is delivered to the Nova Poshta warehouse, and before this moment the recipient may already have the online invoice number in hand. Until the postal item is delivered to the postal warehouse, the recipient and sender will not have access to information about the movements and location of the postal item.
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
"Nova Poshta" is a company in Ukraine, founded in 2001, providing express delivery services for goods and documents for individuals and businesses. Thus, over a short period of time, the network acquired the features of a postal giant in Ukraine. Today, there are more than 2,300 branches in the country through which cargo is delivered. In addition to local delivery, the company also provides a targeted delivery service in 28 thousand settlements!
Track your Nova Poshta parcel
Methods for tracking parcels on the territory of Ukraine include the simplest options using the parcel track number. The track number is assigned individually for each shipment and may contain various numbers:
- parcels with 11 or 14 digits transported domestically;
- 13-digit numbers on international parcels or cargo.
To check the status of the movement of cargo, as well as its location, you must enter the original number on the Nova Poshta portal, which has the ability to check international parcels.
Parcel tracking is carried out in an automated way by entering in the “tracking number” column the number indicated in the upper left corner of the document.
How to find a parcel by Nova Poshta track number
In order to find out the location of the new mail parcel, you will need the TTN - the invoice number, which contains delivery information. The sender of the parcel has this invoice with him, which he receives at the time of sending the parcel. The TTN number is located in the upper left corner of the invoice. This code is the Nova Poshta tracking number, which you can enter into the parcel search field on our website or on the official Nova Poshta website.
AliExpress Nova Poshta parcel tracking
To clarify the parameters of cargo and transportation within the country, you need to look at the numbers of the bill of lading and declaration. From 11 or 14 digits of the TTN number you can find out about the type of delivery of the parcel. For online stores, parcels begin to be numbered with the number 2, and for courier companies with 1.
For delivery from foreign countries, including the USA, Europe, China, Poland and the Baltic states, a special 13-digit invoice tracking number is used. To track foreign parcels on the Novaya Poshta portal, you must enter the tracking number and mobile phone numbers.
According to international standards, international parcels are marked using the abbreviations of the countries from which the cargo arrives. For parcels from the USA, the designation US is used. To clarify the type of parcel, the first two letters were introduced, placed at the beginning of the code, which symbolize the type: parcel, letter, express parcel. All data on international parcels is entered in accordance with the rules of the customs union. For goods from China, the short designation will include two letters - CN, which correspond to the name in English of the state.
How can I track Novaya Poshta's cargo by last name?
Unfortunately, today there is no way to track a Nova Poshta parcel using only the last name. Tracking is possible using the TTN number. If for any reason the sender does not provide you with the number, then in most cases the carrier independently sends this number to Viber or SMS.
If you are the sender and you need a parcel number, then, together with your passport and telephone number that was indicated in the shipment, contact any Nova Poshta branch to restore the TTN.
How to find out where a Nova Poshta parcel is located?
To check the location of the cargo, enter the cargo number in the field at the top of the page and click the button. You will see the warehouse number or the shipment route.
It will not be possible to find out more detailed information (for example, to see with an accuracy of ten meters where exactly the courier or the NP car is now).
How to track a Nova Poshta parcel by phone?
Now this is impossible. On the official website, Nova Poshta asks for a phone number along with the TTN number and only in order to provide more detailed cargo tracking results.
How to track a Nova Poshta parcel via SMS?
If you do not want to track your Nova Poshta parcel online and it is more convenient for you (or necessary if you are not connected to the Internet), do this using SMS.
Then send an SMS to number 4404, in which you must indicate the express invoice number. You can read more about this service on the official website of Nova Poshta - SMS Tracking.
What should I do if the delivery time specified during tracking has been exceeded, but the parcel has not yet arrived?In this case, the recipient must contact the carrier - Nova Poshta - directly and find out what caused the delay. You can do this by using the free phone number 0800500 609. Usually, when the delivery time was exceeded due to the fault of the courier company, at the time of receipt you can write a statement, giving you the opportunity to receive monetary compensation for the inconvenience caused.
Why does the website indicate that the parcel is already at the department, but the SMS message has not arrived?Nowadays, a very popular method of notifying users about the arrival of a shipment is not only mobile communications, but also the Viber messenger. So try opening this application on your phone - perhaps a message from Nova Poshta is waiting for you there. In any case, it is not necessary to wait until you receive an SMS - if during tracking you see that the parcel is already waiting for you, then you can safely go to your branch and receive the cargo.
What documents are needed to receive a Nova Poshta parcel?
Depending on the declared value of the cargo, the conditions under which you can receive it vary. If the amount does not exceed 5000 UAH, then all you need to receive is to know the track number of your shipment. If the amount is greater, the relevant document that will allow you to issue the shipment is:
- all types of passports of a citizen of Ukraine (including foreign, diplomatic or official).
- passport of a foreign citizen.
- driver's license.
- pensioner's ID.
- student or military ID.
Can I inspect my shipment before paying for it?
Nova Poshta strongly recommends that each client, regardless of the value of their parcel, review it at the branch. Situations during delivery vary, so it may happen that the contents of the shipment are damaged or do not meet your expectations. Only if, in the presence of a department employee, you check whether everything is fine and whether you are happy with everything, in the event of any problematic situation, it will be possible to quickly solve it. In all other cases, no claims will be accepted.
Why does the website indicate the amount for delivery of the parcel, but I have already paid everything to the sender?
When tracking, the company indicates as a reference how much delivery of each item will cost. This is done for the convenience of both the sender and the recipient - you can always be sure that all the information known to you was correct. Therefore, if you have already paid for shipping, the second time you receive it you will not need to pay the same amount - the sender did this for you.
How can I change the final delivery address of my shipment?
There are a wide variety of situations in life, some of which lead to your package requiring redirection and a new delivery address. You can do this as follows:
- You can contact the company by phone 0800500609 and voice your desire for this option. The operator will then tell you what next steps you need to take.
- you can fill out an application (you can print it here https://novaposhta.ua/uploads/misc/doc/Form_Readdress.pdf), and use it to change the delivery address.
The required document in order to carry out forwarding is a passport (domestic or foreign). This service is available to both the sender and the recipient.
Nova Poshta tracking statuses
To properly understand the status of your parcel, pay attention to the table below. Each status is assigned a delivery status designation.
History of the creation and development of Nova Poshta
The history of the formation and development of the Novaya Poshta company is quite fascinating. Initially, the total number of personnel of the future giant did not exceed 7 people, and the starting capital was 7 thousand dollars!
Just 15 years ago, in Ukraine, the main cargo carriers were minibus drivers or train conductors... During the first three years of the business’s existence, it was difficult for a small number of personnel to promote nonsense to the masses. Ukrainians were distrustful of people they did not know. Citizens had to mentally restructure, gradually moving away from the already familiar scheme: cargo, bus driver, recipient.
Over the next 2005 - 2006. The company now has both regular customers and competitors! The business owners themselves claim that it was then that a turning point came in the development of the company’s service. Thus, Novaya Poshta achieved authority. It was then that the network began to expand throughout the country. Thus, head offices appeared in Kyiv and Poltava. New branches appeared like mushrooms after the rain!
For the period 2007 – 2008. The company has already been represented in all regions of the country! Since 2009, Nova Poshta has begun to develop at a phenomenal pace, annually increasing the number of delivered parcels by three! The number of representative offices and delivery points increased proportionally. In the same year, the business took first place in the ranking of express delivery in Ukraine.
Currently, the company continues its sustainable development, showing encouraging results!
Services provided by Nova Poshta
The postal company offers a wide range of services. The client has the opportunity to use:
- Fast delivery of parcels to any point in Ukraine;
- Cargo storage service;
- Return delivery of documents;
- Redirection;
- Redirection;
- Parcel packaging service;
- By money transfer;
- SMS tracking.
Also, international delivery of goods is widely popular; this service is provided by Nova Poshta International LLC.
Nova Poshta parcel tracking
The company's logistics are quite developed, and tracking shipments will not be difficult. All movements of the parcel are recorded online and sent to the Nova Poshta website.
How to do it? In the “Invoice number” field, you should indicate the relevant data that can be written out from the express invoice form. In the next field, enter the mobile phone number of the sender or recipient, and click on the “Find” button. As you can see, everything is simple!
What if the package is not tracked or not delivered?
To properly resolve the issue, you should use the feedback service at https://novaposhta.ua/ru/contact. And they will definitely help you!
Brief information on the results of tracking invoices of Nova Poshta.
State
Departure status. Possible answer options - “Incorrect number”, “The number you entered was not found in the Nova Poshta database”, “ NOT received", "Received", "Electronic document under processing" (for this status, a recommendation from the website administration: try to track this cargo the next morning. This status is usually associated with a delay in processing invoices that are issued online. If the situation is not will change - the sender of the goods must contact the New Post office from which the goods were sent).Arrival date
ESTIMATED date of receipt of the parcel at the warehouse in the recipient city or date of address delivery. Exactly calculated - according to the delivery schedule of Nova Poshta.Where now
The location of the departure, if its "Status" is " NOT received." Possible answer options - ""Headed to the receiving city", "Located in the city of departure", "At the transit warehouse", "Cargo at the main warehouse in the city of receipt", "Sent to the receiving warehouse or for targeted delivery", " In the warehouse. Can be received", "Registered. Wait for movement", "In the agent's car."Where
The locality from which the departure was made.Delivery option
The type of final destination of the departure. Possible options are “To the warehouse” or “To the door (addressed”).Where
The populated point to which the cargo was sent.Stock
In the case of delivery “To the warehouse”, this paragraph indicates the specific Nova Poshta warehouse to which the parcel will be delivered.Return delivery
If return shipping is specified, something will need to be sent back upon receipt of the shipment.Cash on delivery amount, excluding delivery costs
This amount must be paid upon receipt of the shipment. This line indicates the amount of cash on delivery, i.e. the amount that must be physically sent to the sender of the cargo, without the cost of shipping the cargo and without the cost of transporting money.Pays for transportation
The payer for the parcel transportation services provided by Nova Poshta is indicated. In most cases this is either the "Sender" or the "Recipient".Delivery payment form
Possible options are “Cash payment” or “Cash payment”.Description of cargo
A brief description of the contents of the shipment is indicated by the sender.Amount to be paid
The cost of the Nova Poshta service for transporting parcels.Return delivery number(s)
If the goods were sent with “Return Delivery”, were received, and, accordingly, the “Return Delivery” was issued and sent, this paragraph indicates the number (or numbers, if several) of the “Return Deliveries”, which can also be tracked using our service.Parent document number (TTN)
On the contrary from the previous point. The Nova Poshta cargo number on the basis of which this shipment was made is indicated here.How to unfasten
If you would like to view the results of the Ukrainian language, we recommend that you browse on the new page of our website.For your convenience, we have developed a page for, which does not contain any unnecessary or distracting information. We recommend that you try to use it and if you like it, use it.
The website's online postal tracking service will help you track the status and location of your parcel delivered by Russian Post.
The national postal operator of the Russian Federation, Russian Post, receives, sends and delivers postal items on the territory of the Russian Federation and other states. The branches of this national postal operator handle the sending and receiving of both domestic and international parcels. If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and when sent internationally, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned.
Both numbers comply with the S10 standard of the Universal Postal Union and parcel tracking can be carried out by both the sender and the recipient of the mail.
Features of Russian Post parcel tracking numbers
Russian Post track numbers differ by type of parcel and differ in appearance.
- Packages, registered letters and small parcels have a 14-digit number.
- Parcels and packages are tracked using a 13-digit code (4 letters and 9 numbers).
Explanation:
- The first 2 letters of the code indicate the type of shipment
- 9 digits - departure code
- The last 2 letters are the country of departure of the parcel
- EMS parcels - track number starts with the letter E
Parcel tracking by shipment type ZA..HK,ZA..LV (Aliexpress)
Thanks to the cooperation of the Russian Post, this type of parcels with Aliexpress has a simplified registration system, which allows for shipment even faster and cheaper. It is worth considering that this type of delivery can only be tracked within the sender’s country; when the parcel arrives in the territory, the shipment will no longer be tracked, but after the parcel arrives at the recipient’s delivery location, a similar status will appear. The approximate delivery time is 25-30 days from the date of departure.
Parcel tracking ZJ..HK (JOOM)
Parcels with a number containing the letters ZJ at the beginning are parcels from the Joom online store, which also cooperates with Russian Post. This type of delivery is low-cost and is used mainly for the delivery of cheap goods and at the same time has limited tracking functionality. The fact is that Joom parcels, when tracked, can have one of only three statuses:
- Package sent
- The parcel arrived at the office
- The parcel has been received by the addressee
That is, your parcel cannot be tracked at all stages of delivery, but important information that the goods have been sent or have already arrived at the post office will be known.
Problems tracking Russian Post parcels?
Sometimes problems arise with tracking Russian Post parcels. Most often this happens for the following reasons:
- Not enough time has passed since the parcel was sent and the tracking number has not yet entered the database, since not enough time has passed since it was sent. It is worth remembering that the period can take up to 7-10 days.
- The sender provided an incorrect tracking number. In this case, it is worth checking the number again with the sender and copying it correctly into the tracking line on our website.
How to track a Russian Post parcel?
Tracking the status and location of a parcel by the postal company Russian Post is extremely simple: to do this, you need to enter the unique track code of the parcel in the tracking line. After specifying the number, click on the “Track” button and find out the most up-to-date information about the status of your shipment by Russian Post.
If you need to save data on several shipments by Russian Post at once, then register in your personal account of the online parcel tracking service website, and track several shipments at once and receive accurate information for each parcel.
In order to determine which post office your parcel is located at, use our