Claim for a refund for a fur coat. Example of a claim for exchange of a fur coat. When is the money due to be returned?

When selling a product based on a sample and (or) description, the seller is obliged to transfer to the consumer a product that matches the sample and (or) description. In accordance with Art. 18 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the consumer, in case of detection of defects in the product, if they were not specified by the seller, has the right, at his own choice: - to demand a replacement with a product of the same brand (same model and (or) article); - to demand replacement with the same product of a different brand (model, article) with a corresponding recalculation of the purchase price; - demand a proportionate reduction in the purchase price; - demand immediate free elimination of defects in the product or reimbursement of the costs of correcting them by the consumer or a third party; - refuse to execute the purchase agreement - sale and demand a refund of the amount paid for the product.

Fur and fashion

When replacing a product of inadequate quality with the same product of another brand (model, article), if the price of the product to be replaced is lower than the price of the product provided in exchange, the consumer must pay the difference in prices; if the price of the goods to be replaced is higher than the price of the goods provided in exchange, the difference in prices is paid to the consumer. In accordance with Art. 21 of the Law of the Russian Federation “On the Protection of Consumer Rights”, in the event that a consumer discovers defects in a product and makes a demand for its replacement, the seller is obliged to replace such a product within seven days from the date of presentation of the specified demand by the consumer, and if additional verification of the quality of such a product is necessary by the seller - within twenty days from the date of presentation of the specified requirement. In accordance with Art.

Sample claim for return or exchange of goods of good quality

Info

Content:

Is it possible to return, reasons for return
How to return
Claim
Refund period
Return of a fur product purchased on credit

to contents

Attention

Is it possible to return, reasons for return According to the law, any non-food product of good quality can be returned back to the store if it does not suit the color, size, style and other characteristics. Fur products are no exception; they can also be returned.

The return period to the store is 14 calendar days. Its course begins the next day from the date of purchase.

Is it possible to return a fur coat to the store?

Use this claim form: As you can see, the claim is made in exactly the same way as the standard sample, according to the same rules. But in this version, the rights of consumers who have purchased low-quality technically complex goods are added, and requirements are also put forward in accordance with other articles of the Law “On the Protection of Consumer Rights”.

Remember that at the end of writing the document, leave some space for a receipt, which should be taken from the seller’s company specialist. Sample claim for the exchange of a low-quality product without a refund for it. A citizen who has purchased a defective product or a product with a defect may ask to exchange it for the same one.

To do this, you should verbally contact the company where you purchased the product - and then, if they refuse to replace it, write a statement. The claim is drawn up in the following format: The motivating part and the applicant’s requirements change.

Application for returning a fur coat to the store

The Law of the Russian Federation “On the Protection of Consumer Rights” provides for a penalty in the amount of 1% of the price of the product for each day of delay in satisfying the claim, and the amount of the penalty is not limited. Please note that I do not agree to eliminate the above-mentioned shortcomings (repair of the product). Also, if there is any doubt about the cause of the defect, I ask you to ensure my presence at the examination, and notify me in advance by telephone. In connection with the above, I ask you to return within 10 days the amount paid for the /name of the product/ of improper quality in the amount of rubles. In case of dissatisfaction stated requirements within the prescribed period, I intend to file a claim in defense of my rights in the courts with the requirements specified in the claim, as well as with a demand for compensation for moral damage; court, in accordance with Art.

Claim for a refund for a product of inadequate quality - mink coat

A person who bought a fur coat, discovered the shortcomings of the fur coat and wrote an application to return the fur coat to the store (which were not initially agreed upon at the time of purchase) can present the following demands to the store: 1) exchange for a similar product (but only of proper quality), 2) exchange for another product from the assortment of this store, 3) demand a significant discount on the purchased product of poor quality, 4) may demand that the defects be eliminated at the expense of the store, 5) and in the end, the buyer can simply break the purchase agreement for the fur product. Applying to return a fur coat to a store is not as simple as it might seem at first glance. In this case, you cannot do without the advice and assistance of experienced lawyers.

Request for return of fur coat

Law on the Protection of Consumer Rights): Consumer demands for a proportionate reduction in the purchase price of a product, reimbursement of expenses for correcting defects in a product by the consumer or a third party, return of the amount of money paid for the product, as well as a demand for compensation for losses caused to the consumer as a result of the sale of a product of inadequate quality or provision inappropriate information about the product are subject to satisfaction by the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) within ten days from the date of presentation of the corresponding demand. (Article 23 of the Law on Protection of Consumer Rights): 1.

Sample claim for replacement of goods of inadequate quality

The consumer has the right to present the requirements specified in paragraphs two and five of paragraph 1 of this article to the manufacturer, authorized organization or authorized individual entrepreneur, importer.5. The consumer's absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not grounds for refusal to satisfy his requirements. In the event of a dispute about the reasons for the occurrence of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer are obliged carry out an examination of the goods at your own expense.

The warranty period was established during the warranty period. During operation, the following defects were discovered (or arose): transfer. In accordance with Article 18 of the Law of the Russian Federation “On Protection of Consumer Rights”, a consumer to whom a product of inadequate quality was sold, if it was not specified the seller has the right to refuse to fulfill the purchase and sale agreement and demand the return of the amount of money paid for the goods, as well as compensation for all losses caused. In accordance with Art. 22 of the Law of the Russian Federation “On the Protection of Consumer Rights” the deadline for satisfying certain consumer demands, including refunds, is 10 days from the date of receipt of the request. For delay Art.
The consumer has the right to participate in checking the quality of the goods. In the event of a dispute about the causes of defects in the goods, the seller is obliged to conduct an examination of the goods at his own expense. The examination of goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to satisfy the relevant consumer requirements.
The consumer has the right to be present during the examination of the goods and, in case of disagreement with its results, to challenge the conclusion of such examination in court. In accordance with Art. 24 of the Law of the Russian Federation “On the Protection of Consumer Rights”, when replacing a product of inadequate quality with a product of the same brand (same model and (or) article), the price of the product is not recalculated.

Claim for exchange of fur coat goods example

Exchange/return of goods of PROPER QUALITY Within 14 days (not counting the day of purchase) you can exchange an unworn fur item as not suitable “in shape, dimensions, style, color, size or configuration.” If there is no item for exchange, you have the right to simply return the money (hand the item back to the store).

Article 25 of the Law on Protection of Consumer Rights: 1. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration. The consumer has the right to exchange a non-food product of proper quality within fourteen days, not counting the day of purchase.
The law does not oblige you to do this. However, to simplify the procedure and speed it up, this application should be written. If payment for a fur product was made in cash, they must be returned on the day of application and return of the goods. When paying by bank transfer, funds are transferred to the account from which the payment was made within 3 days. When making demands to replace a defective fur product with a product of proper quality, the replacement period cannot be more than 7 calendar days.

If the seller has announced an examination (in order to determine the naturalness or causes of the defect), then the replacement period can be extended by another 20 calendar days. If the seller does not have the goods needed for replacement, the period may be extended by one month.

To: Head of IP ""
Ivanova Tatyana Vladimirovna
shopping center

From: S. Angelika Yurievna
Tyumen region,

Claim:

On August 07, 2017, I purchased a product - a mink fur coat, transformable, SELF, color - black, worth 75,000 rubles, 35,000 was given in cash immediately, the remaining 40,000 were taken on credit. There is no warranty period for this product (the seller claimed that there is no warranty period for fur products). During use, shortcomings were discovered in the product: the fur was worn out, the lining came off. When contacting the store with a request to help me in this matter, the seller accused me of damaging the goods, gave me a telephone receiver and at the other end of the line they also accused me of damaging the goods and said that they would not talk to me without an independent examination. I presented the product to a specialist checking the quality of the product, but in the end it turned out that it was a manufacturing defect (there were a lot of shortcomings that I didn’t even know about).

I require:

According to Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the consumer, if defects are discovered in the product, if they were not specified by the seller, has the right to refuse to execute the sales contract and demand the return of the amount of money paid for the product. Based on Article 22 of the Law of the Russian Federation “On the Protection of Consumer Rights,” the consumer’s demand for the return of money paid for the goods must be satisfied by the seller within 10 days from the date of presentation of the demand. Based on the above and guided by Articles 18 and 22 of the Law of the Russian Federation “On the Protection of Consumer Rights,” I demand: - return the amount paid for the goods in the amount of 75,000, rub., as well as interest on the loan and for an independent examination in the amount of 8,500, rub. . total: 99,000 rubles within 10 days.

Applications:

A copy of the sales receipt, a copy of the cash receipt, an independent expert report, a copy of the payment schedule for the targeted loan agreement

If the parties cannot reach a common opinion on the reasons for the appearance of defects in the product, the seller, manufacturer or other persons involved in the sale of the product conduct an examination (at their own expense). The period for conducting the examination is established by law (Articles 20, 21,22 of the Law of the Russian Federation). A buyer who was present at his own request during the inspection, but still does not agree with its results, may request an independent examination. In this case, he pays for it from his own funds. Also, the results of the examination can be refuted in court. If it is proven that defects in the goods arose due to the fault of the consumer, he will have to reimburse the costs of the other party for conducting the examination and other costs associated with transporting or storing the goods. Request an examination only if you are sure of the fault of the seller or manufacturer.

Legal aspects of returning low-quality fur coats

Proceedings before a judicial authority As mentioned above, the outcome of a case often depends on a correctly drafted claim. Therefore, try to carefully study the requirements for drawing up an application. These requirements are set out in Art. 13 Code of Civil Procedure of the Russian Federation. A statement of claim is a written document containing the necessary data.
Download the form for a statement of claim for recovery by the consumer of the amount paid for goods of inadequate quality free of charge in word format. The claim contains the following information:

name and details of the court to which the appeal is sent;
information about the applicant (personal data, registration address or actual place of residence). If the plaintiff is a legal entity or individual entrepreneur, then information about his registration and place of business activity, telephone number is indicated.

Claim (demand) for a refund for a fur coat

The quality of the goods can be assessed within 45 days, no more. Usually, as a result of the examination, the reason for the defect in the product is determined, and who should be responsible for it. READ ALSO: Returning a fur coat purchased at the market.

Expertise on the quality of goods. When is the examination of low-quality products carried out?
10 days. During this period, the product is checked if the consumer demands a refund, a reduction in its value, or compensation for funds spent on repairs;

20 days. During this period, the low-quality product is replaced with the same product, but without flaws, with a similar item with recalculation of the cost;

45 days.

This time is necessary to conduct an examination and eliminate deficiencies. This is a requirement for repairing a product that is under warranty.

Based on the results of the examination, it becomes clear who is to blame for the presence of defects in the product.

Is it possible to return a fur coat to the store?

Claim for a refund for a product of inadequate quality - mink coat

Sample complaint about the quality of goods to the supplier
Claim for poor quality tailoring of a fur coat
Sample claim for return of goods of inadequate quality clothing
Sample claim for return or exchange of goods of good quality

Claim for a refund for a product of inadequate quality - mink coat Act of claim to the supplier regarding the quality of the product During what time a claim for the quality of the product is accepted Sample letter of claim for the quality of the product Act of claim to the supplier regarding the quality of the product In practice, a situation may arise when the buyer, who was satisfied with the quality of the product upon purchase, discovered any defects during its operation.

Sample claim for replacement of goods of inadequate quality

Law of the Russian Federation “On the Protection of Consumer Rights” for violation of the deadline provided for in Article 21 of this Law, the seller who committed such violations pays the consumer a penalty (penalty) in the amount of one percent of the price of the goods for each day of delay. In case of failure to comply with the consumer’s requirements within the time limits provided for in Art. 21 of this Law, the consumer has the right, at his choice, to present other requirements established by Article 18 of this Law. In connection with the above, I demand: 1. Replace the product with (indicate one of the options: a similar one or a product of a different brand). 2. If it is necessary to conduct a quality check, I ask you to notify me of the date, place and time of its conduct, in order to ensure my presence.
The product for quality control/expertise will be provided by me personally.

Complaint about the quality of a fur coat sample download

Claim for return of a fur coat of inadequate quality sample

Is it possible to return, reasons for return
How to return
Claim
Refund period
Return of a fur product purchased on credit

According to the Law “On the Protection of Consumer Rights”, any product of proper or inadequate quality can be returned back to the seller. Let's look at the features of returning a fur coat and the reasons for the return, and also describe the procedure for returning a fur product purchased on credit. to contents Can it be returned, reasons for return According to the law, any non-food product of good quality can be returned back to the store if it does not suit the color, size, style and other characteristics. Fur products are no exception; they can also be returned.

The return period to the store is 14 calendar days. Its course begins the next day from the date of purchase.

Sample claim for poor quality fur coat

Attention

In this regard, it is recommended to submit a request for a refund in writing, which will be considered within 10 days, and to verbally agree on a replacement. Name, address of the organization-seller Full name, address, contact telephone number of the consumer CLAIM " " 200 I purchased from you (name, description of the product) at a cost of rubles, which is confirmed by (sales receipt, cash receipt, receipt, invoice , other document). « » 200_, during the operation of the product, the following shortcomings were discovered in it: (description). According to Art. 4 of the Law of the Russian Federation “On the Protection of Consumer Rights” the seller is obliged to transfer the goods, the quality of which corresponds to the contract.

In theory, many stores respond positively to such a request, because... They want to solve the problem peacefully, without bringing the matter to court. Your request must be reviewed within ten business days, after which you will receive a written response. If you were refused again, then this is already a reason to go to court.

But when going to court, keep in mind that an examination of the purchased fur coat will be required, and if you lose this case, you will need to pay for the examination yourself. On July 1, 2012, a law was introduced introducing mandatory certification of all fur products in Russia. Moreover, when purchasing a fur coat, you have the right to demand that the seller provide you with the appropriate document. The certificate must indicate: 1. Legal address of the manufacturer or seller. 2. The organization that carried out the certification, with a seal and signature. 3. Type of fur. 4.

Claim for poor quality fur coat sample

In this case, it becomes necessary to return it to the seller. A written complaint is drawn up. There are no special requirements for this paper. It is drawn up in free form, but in the tradition of writing business papers.

Important

The text should be presented clearly, without unnecessary emotions. It is generally accepted to begin an application with the design of the “header”. This part of the text specifies:

the addressee to whom the claim is sent;
applicant.

Note! Before you start writing your appeal, find the full name and address of the retailer where the purchase was made. It is advisable to write the full name of its manager instead of the name of the store.

Such information can be found on the company’s website or at the store’s information stand. In the case where the manager is an individual entrepreneur, information about him is on the receipt issued at the time of purchase.
The absence of documents confirming the purchase does not deprive the consumer of the opportunity to refer to witness testimony. The consumer has the right to exchange non-food products of good quality within 14 days, not counting the day of purchase. “ “ On 20, I contacted about exchanging goods, but I was unable to find the right product (size, dimensions, style, shape, color, configuration). If a similar product is not available for sale on the day the consumer contacts the seller, the consumer has the right, at his own discretion: a) to refuse to execute the sales contract and demand a refund of the amount paid for the product; b) exchange the product for a similar one when it first goes on sale. The consumer's request for a refund of the amount of money paid for the specified product must be satisfied within three days from the date of return of the specified product. Based on the above, in accordance with Art.

Fur and fashion

Is it possible to return a fur coat to the store?

The warranty period was set during the warranty period. During operation, the following defects were discovered (or occurred): listing. In accordance with Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights,” a consumer to whom a product of inadequate quality was sold, if it was not agreed upon by the seller, has the right to refuse to execute the purchase and sale agreement and demand the return of the amount of money paid for the product, as well as compensation all damages caused. In accordance with Art. 22 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the period for satisfying individual consumer demands, including refunds, is 10 days from the date of receipt of the request. For delay Art.

Application for returning a fur coat to the store

Legal aspects of returning low-quality fur coats

If within fourteen days you were unable to return the goods of proper quality to the seller, then you can return it only if a defect is discovered. How to return a fur coat that is defective? How to return a fur coat that is defective? Before answering this question, there are a few important things to note:

The law does not regulate the warranty period for fur coats. Therefore, when purchasing, be sure to ask him and demand warranty documents.

Practice shows that the warranty on a fur coat is usually a year or two;

Not all product defects can be considered defective. There is a whole list of things that are not considered marriage. It makes no sense to list them all - we will only note that defects that are considered natural (for example, fading of fur) are not considered defects;

How to write an application for the return of a fur coat

Is it possible to return, reasons for return
How to return
Claim
Refund period
Return of a fur product purchased on credit

According to the law “On the Protection of Consumer Rights,” any product of proper or improper quality can be returned back to the seller. Let's look at the features of returning a fur coat and the reasons for the return, and also describe the procedure for returning a fur product purchased on credit. to contents Can it be returned, reasons for return According to the law, any non-food product of good quality can be returned back to the store if it does not suit the color, size, style and other characteristics. Fur products are no exception; they can also be returned.

Claim for a refund for a fur coat after 14 days

The Law of the Russian Federation “On the Protection of Consumer Rights” provides for the consumer’s right to exchange goods of good quality within 14 days, not counting the day of purchase. In this case, the goods must not be in use; their presentation, factory labels, as well as sales and cash receipts must be preserved. If you were unable to receive the desired item for exchange, the seller is obliged to return the money spent on its purchase to you within 3 days.

Sample claim for return of goods of proper quality

At the same time, it perfectly emphasizes the status of the owner. That is why most fur coats cost a lot of money and are sometimes purchased on credit. And every buyer wants to be sure that with his money he is purchasing a quality product that will serve him for many years. Therefore, the most pressing question for buyers purchasing such an expensive and luxurious product is how to return a fur coat to the store if a defect is discovered? The content of the article:

When can I return a fur product of proper quality?
How to return a fur coat that is defective?
How to return a fur coat through a claim procedure?
How to return a fur coat to the store if it was purchased on credit?

When can I return a fur product of proper quality? Various fur products, and especially fur coats, are very expensive.

Rules for filling out the application form for returning goods

Got a fake? Stolen - what to do? Certificate of Quality Is it possible and how to return it? Return claim Guarantee Refund Examination Defects and defects Return You bought a fur coat, and after a few days, or even on the same day, you discover that it has fairly worn fur (even though you haven’t worn it yet), poor-quality finishing, or even it began to come apart at the seams. What to do if you bought a low-quality fur coat? Of course, there is no need to panic. There is a law on consumer protection that will definitely help you in such a situation.

First of all, you should take the fur coat, receipts and go to the store where the item was purchased. Contact the seller who sold you the low-quality fur coat and ask for a replacement or refund. If the seller refuses your request, then you will need to put your request in writing as a claim.

The law does not oblige you to do this. However, to simplify the procedure and speed it up, this application should be written. If payment for a fur product was made in cash, they must be returned on the day of application and return of the goods. When paying by bank transfer, funds are transferred to the account from which the payment was made within 3 days.

Application for the return of low-quality fur products

If you take it to the store in person, ask the representative to stamp the second copy with an acceptance stamp. It is possible to send an application by mail. Only the letter must be sent registered with notification. The notice will be returned to you with a return receipt stamp.

back to contents Refund period The deadline for responding to a claim is 10 days. If there is no response or it is negative, you can file a complaint with Rospotrebnadzor or the prosecutor’s office, or with a statement of claim in court. back to content Returning a fur product purchased on credit You can return a fur coat purchased on credit, either high-quality or low-quality. When purchasing a fur product in this way, two contracts are concluded. One is between the buyer and the seller, the other is between the buyer and the credit institution.

Application for the return of low-quality fur products

Return of goods of proper quality Claim form for return of goods of proper quality Claim to the seller for return of goods of proper quality Return of goods of proper quality Art. 25 of the Law of the Russian Federation “On the Protection of Consumer Rights dated 02/07/1992 No. 2300-I (hereinafter referred to as Law No. 2300-I) provides for the buyer’s right to exchange a non-food product of good quality for an identical one from the same seller if it does not fit, for example, in style, color, model, configuration, etc. More information about the rules for returning products of good quality is described in the article Rules for returning goods of good quality.
If the consumer has expressed a desire to return the product, but the seller refuses to accept it, for example, because there is no similar product for a replacement, and he does not want to return the money, etc., the citizen has the right to file a return claim and submit it to the seller. How to return a fur coat to the store if it was purchased on credit? A fur coat is a very expensive thing.

So expensive that sometimes the easiest and fastest way to buy it is to take out a loan. Therefore, if you took out a loan to purchase a fur coat, then you will also need to pay it back along with the purchase.
By agreement between the consumer and the seller, an exchange of goods may be provided when a similar product goes on sale. The seller is obliged to immediately notify the consumer about the availability of a similar product for sale. The Law of the Russian Federation “On the Protection of Consumer Rights” provides for a penalty in the amount of 1% of the price of the goods for each day of delay in satisfying the claim, and the amount of the penalty is not limited.

Please note that I do not agree to eliminate the above-mentioned shortcomings (product repair). Also, if there is any doubt about the cause of the deficiency, I ask you to ensure my presence at the examination, and notify me about it in advance by calling the specified telephone numbers. In connection with the above, I ask you to return within 10 days the amount paid for /name of product/ of improper quality, the amount of rubles.

If the stated requirements are not met within the prescribed period, I intend to file a claim in defense of my rights in the courts with the requirements specified in the claim, as well as a demand for compensation for moral damage; the court, in accordance with Art. In theory, many stores respond positively to such a request, because they want to solve the problem peacefully, without bringing the matter to court. Your request must be reviewed within ten business days, after which you will receive a written response. If you were refused again, then this is already a reason to go to court.

The certificate must indicate: 1. Legal address of the manufacturer or seller. 2. The organization that carried out the certification, with a seal and signature. 3. Type of fur.

4. Funds paid using a plastic card are returned only to this card.
Returning goods of INCORRECT QUALITY When returning money for goods of INCORRECT QUALITY, the response period is 10 days, then for late payment - a penalty of 1% per day of the price of the goods. When returning, the application with a claim is written in 2 copies, on one of which the seller stamps the receipt and date. If it is necessary to leave the item with the seller, he must write a safekeeping receipt or a similar document, in which it is necessary to describe the item in as much detail as possible: fur, color, model, article number and necessarily (!) all defects claimed. In case of disagreement about the reasons for the defect, the seller is obliged to conduct an examination of the product. The cost of the examination is paid by the losing party.

If the examination confirms the defect, and the seller refuses to return the money, you need to sue. With the onset of winter, the Office of Rospotrebnadzor in the Altai Republic has received more frequent requests regarding the exchange and return of fur products. Consumers ask whether it is possible to exchange a fur coat if it does not fit (in size, style, etc.) and how to return a fur product if it turns out to be poor quality? Dear consumers, fur products are the same product as all others purchased under a retail purchase and sale agreement.

The only difference is that this product will be used at a certain time of the year, and the warranty period does not always begin to run from the moment the purchase and sale transaction is concluded (our winter season in the Altai Republic begins on November 1).

Application for the return of low-quality fur products

You need to look for an expert yourself, refuse the services of experts from this store, because they usually conduct research in their favor. In general, it is often enough to contact the store management directly, because no one wants problems with the court and immediately makes concessions, resolving everything peacefully. Examination of a defective (low-quality) fur coat An examination is appointed when a statement of claim has already been filed in court (if the store refused you even to a written request).

In this case, the goods must not be in use; their presentation, factory labels, as well as sales and cash receipts must be preserved. If you were unable to receive the desired item for exchange, the seller is obliged to return the money spent on its purchase to you within 3 days.
The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony. In the event that a manufacturing defect is discovered during wear, the consumer is protected by Art. 18 of the Law of the Russian Federation “On the Protection of Consumer Rights”.

An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product. The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.2. If a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product.

The consumer's request for a refund of the amount of money paid for the specified product must be satisfied within three days from the date of return of the specified product.

The claim can include legal provisions that allow the buyer to return goods of proper quality to the store. We are talking, for example, about Art. 25 of Law No. 2300-I.
If the buyer has a cash or sales receipt, it must be mentioned and a copy of it must be attached to the claim.
A claim for the return of goods of proper quality is made in the name of the store manager, so before writing it, we recommend that you clarify all the necessary details, the correct name of the organization and postal address. A sample claim for the return of goods of good quality can be downloaded here: Sample claim for the return of goods of good quality. Thus, filing a claim for the return of goods of proper quality is necessary if the seller does not want to return it voluntarily.

What to do if you bought a low-quality fur coat? Of course, there is no need to panic. There is a law on consumer protection that will definitely help you in such a situation.

Claim for return of low-quality fur coat

FOR FREE! If, after examining the fur coat in the store, the buyer still discovers a defect at home, it is necessary to contact the seller as soon as possible with a written complaint. We must not forget that the condition for exchanging and returning a product is to preserve its presentation and packaging, from which the conclusion follows - do not rush to throw away receipts, labels and fur coat packaging.

In addition, you should keep in mind another important condition - a fur coat that has been used for its intended purpose and under conditions suitable for this type of product can be returned and exchanged. As a rule, the purchase and sale agreement or a memo to the consumer informs the consumer of the terms of use of the fur coat, in violation of which the consumer will forever be deprived of the opportunity to return or exchange the product. The claim is drawn up in two copies, one of which is transferred to the seller, and the second - with an acceptance mark and the seal of the trade organization - remains with the buyer. An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product.

The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.2. If a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product. The consumer's request for a refund of the amount of money paid for the specified product must be satisfied within three days from the date of return of the specified product.

In accordance with Art. 22 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the period for satisfying individual consumer demands, including refunds, is 10 days from the date of receipt of the request. For delay Art. By agreement between the consumer and the seller, an exchange of goods may be provided when a similar product goes on sale.

The seller is obliged to immediately notify the consumer about the availability of a similar product for sale. When returning, a passport is required and you will have to fill out an application requesting an exchange/return. When returning money for a product of PROPER QUALITY, the money must be returned to you within 3 days, then interest is charged at the Central Bank rate.

If the seller is unable to return your money immediately, it is better to fill out a second copy of the application, on which the seller stamps the visa and the date of delivery. Make a copy of the cash receipt in advance and keep the original with you until you receive the money. Funds paid using a plastic card are returned only to this card.

Claim for refund sample for mink coats

Application for returning a fur coat to the store. Why do people usually write an application to return a fur coat to a store? What documents are needed to successfully return a fur coat to the store? What reasons encourage people to write an application to return a fur coat to the store?

Every buyer should know about the law “On Protection of Consumer Rights”. And if a person knows about this law and has studied it, then he should also know that there are circumstances in which it will be possible to return the purchased item within fourteen days from the date of purchase. The Law of the Russian Federation “On the Protection of Consumer Rights” provides for a penalty in the amount of 1% of the price of the goods for each day of delay in satisfying the claim, and the amount of the penalty is not limited. Please note that I do not agree to eliminate the above-mentioned shortcomings (product repair). Also, if there is any doubt about the cause of the deficiency, I ask you to ensure my presence at the examination, and notify me about it in advance by calling the specified telephone numbers.

In connection with the above, I ask you to return within 10 days the amount paid for /name of product/ of improper quality, the amount of rubles. If the stated requirements are not met within the prescribed period, I intend to file a claim in defense of my rights in the courts with the requirements specified in the claim, as well as a demand for compensation for moral damage; court, in accordance with Art.

7.2009 00:06 #4 And if the store gave you your own Larik application sample, you have the right to use any application samples or not use any, but come up with your own. There is no need to follow the seller's lead. That is, you need to write another claim and what date you need to indicate in it. The date of compilation, of course. The main thing is to submit this application before the deadline for exchange (July 19) and receive a receipt stamp on your copy. cash and sales receipt No, well, I absolutely do not understand our consumers.

For violation of the deadlines provided for in Articles 20, 21 and 22 of this Law, as well as for failure to comply (delay in fulfillment) of the consumer’s requirement to provide him with a similar product for the period of repair (replacement) of a similar product, the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) who allowed such violations, pays the consumer a penalty (penalty) in the amount of one percent of the price of the goods for each day of delay. An example of an application for a refund of the amount paid for goods of inadequate quality to the Director of Legal Affairs.
name of the organization by check Surname I. O. living at the address: Adrestel. Contact telephone number Passport passport details, when and by whom it was issued CLAIM On such and such a date and year, I purchased in your store the name of the product, the fur, the company, a brief description for the amount of rubles, which is confirmed by the presence of a receipt.

Claim (demand) for a refund for a fur coat

If a similar product is not available for sale on the day the consumer contacts the seller, the consumer has the right, at his own discretion: a) to refuse to execute the sales contract and demand a refund of the amount paid for the product; b) exchange the product for a similar one when it first goes on sale. The consumer's request for a refund of the amount of money paid for the specified product must be satisfied within three days from the date of return of the specified product. Based on the above, in accordance with Art.

How to correctly submit a claim for the return of a fur coat How to correctly submit a claim for the return of a fur coat An appeal for a refund of money for a low-quality or defective product can be drawn up and written in free form, no matter - by hand or printed on a PC. It is advisable that the document consist of three important parts and contain all the detailed and important information: Indicate when and what you purchased from the seller’s company, what product. Attach documents for products, receipts for the purchase of goods. Claim for a refund for a product of inadequate quality - mink coat Act of claim to the supplier regarding the quality of the product During what time a claim for the quality of the product is accepted Sample letter of claim for the quality of the product Act of claim to the supplier regarding the quality of the product In practice, a situation may arise when the buyer, who was satisfied with the quality of the product upon purchase, discovered any defects during its operation. An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product.